Chief Product Officer

A rare opportunity for an accomplished CPO to shape the future of one of Thailand’s most influential digital platforms. As part of the executive leadership team, you will define product vision and strategy, leading Product, Design, Customer Experience and Customer Care. With a strong consumer-first culture, flexible working and a collaborative environment, this role offers the opportunity to drive innovation and create lasting impact across millions of users.

What you'll do:

As Chief Product Officer, you will play a pivotal role in shaping how millions interact with digital products every day. Your focus will be on crafting compelling strategies that put consumers at the centre of every decision while guiding talented teams across multiple disciplines towards shared goals. By harnessing data-driven insights from users and markets alike, you will identify new avenues for growth—ensuring each initiative not only meets but exceeds expectations. Success in this position means building strong partnerships across technology functions to align roadmaps with evolving capabilities; collaborating with business units to turn strategy into real-world impact; establishing clear metrics that connect product outcomes with organisational objectives; nurturing talent; fostering an environment where innovation thrives; and representing both product vision and customer perspective at the highest levels. Your ability to balance immediate needs with long-term ambitions will be crucial as you help steer this dynamic organisation toward continued relevance and success.

• Define and articulate the overarching product vision and strategy for Thailand’s leading digital platform, ensuring alignment with both local market opportunities and broader organisational goals.
• Lead the Product Office encompassing Product Management, Product Design, Customer Experience, and Customer Care to create unified direction and shared accountability for outcomes.
• Establish strategic priorities across a varied product portfolio by balancing customer needs with business impact, technological feasibility, market trends, and long-term objectives.
• Drive ongoing product innovation by leveraging deep customer insights, data analytics, and emerging market trends to identify new opportunities for growth and differentiation.
• Champion a consumer-centric mindset throughout the organisation by translating feedback into actionable product improvements and enhanced user experiences.
• Partner closely with Technology & Platform teams to ensure seamless alignment between product roadmaps and technical capabilities while supporting long-term platform evolution.
• Collaborate with headquarters as well as cross-functional stakeholders—including Business Strategy, Marketing, Operations, Legal, and Compliance—to translate strategy into tangible results for customers.
• Define robust metrics for product performance and customer success; use data-driven approaches to evaluate outcomes and inform strategic decisions.
• Build and nurture a high-performing team within the Product Office by developing leaders at all levels and fostering a culture of innovation, ownership, collaboration, and continuous learning.
• Represent the voice of the customer at the executive level by influencing company-wide priorities through clear communication of product vision, strategic choices, performance metrics, and key decisions.

What you bring:

To excel as Chief Product Officer in this forward-thinking organisation, your background should reflect significant achievements in leading large-scale digital initiatives within fast-evolving environments. Your interpersonal skills will enable you to build trust among diverse stakeholders while inspiring teams toward common goals. A passion for understanding what drives user behaviour—and turning those insights into transformative products—is essential. You will bring not only technical proficiency but also emotional intelligence: listening empathetically to feedback from both customers and colleagues alike. Your approachability fosters open dialogue; your dependability ensures follow-through on commitments; your sensitivity helps navigate complex challenges collaboratively. Above all else, your commitment to nurturing talent sets you apart—creating spaces where others can grow alongside you as part of an inclusive community dedicated to excellence.

• Extensive experience in technology or digital products with a proven track record in senior-level product leadership roles overseeing large-scale consumer-facing platforms or ecosystems.
• Demonstrated ability to lead multidisciplinary teams spanning Product Management, Product Design, Customer Experience, or Customer Care within complex organisations.
• Exceptional skills in defining product vision coupled with strategic thinking abilities that translate insights into actionable direction for diverse portfolios.
• Strong business acumen combined with deep customer orientation—using data analytics and market understanding to drive measurable outcomes.
• Proven capability in navigating complex stakeholder environments while influencing senior executives across business and technology functions through effective communication.
• Experience building high-performing teams by developing senior leaders within collaborative cultures focused on ownership and continuous improvement.
• High degree of adaptability paired with curiosity—enabling effective leadership through periods of ambiguity or change while maintaining accountability for results.
• Track record of using customer insights to champion consumer-centric approaches that result in innovative products aligned with evolving market demands.

What sets this company apart:

This organisation stands out as one of Thailand’s most influential digital platforms—serving millions daily through innovative products that have become integral parts of everyday life. The workplace culture is defined by warmth, inclusivity, mutual respect, and genuine care for both employees’ wellbeing and professional development. Flexible working opportunities are embraced here; knowledge sharing is encouraged at every level; support networks are robust; leadership is approachable yet empowering. Employees are given space not just to contribute but also to thrive—whether through formal training programmes or informal mentorships designed around individual aspirations. The commitment to putting consumers first permeates everything they do: from designing intuitive interfaces right down to responding thoughtfully when things go wrong. If you value being part of something bigger than yourself—a mission-driven team united by purpose—this is where your next chapter begins.

What's next:

If you are ready to shape the future of digital experiences for millions while growing alongside passionate professionals who share your values—this is your moment!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551