Head of Business Analyst

A leading organisation in the life insurance sector is seeking a Head of Business Analysis to spearhead business analysis initiatives across a diverse portfolio of products and platforms. This pivotal role offers you the opportunity to shape the future of business analysis, working closely with senior stakeholders and technology teams to deliver solutions that drive operational excellence and customer satisfaction.

What you'll do:

As Head of Business Analysis you will play a central role in shaping how business requirements are captured and translated into impactful solutions across a broad spectrum of life insurance products. Your day-to-day responsibilities will involve close collaboration with stakeholders from different departments—ensuring their needs are understood and reflected in technical specifications. You will oversee the creation of essential documentation that underpins successful project delivery while managing backlogs aligned with strategic priorities. By facilitating workshops and leading process walkthroughs you will help bridge gaps between current operations and future aspirations. Your expertise will be crucial in supporting governance activities as well as mentoring junior team members to uphold high standards in analysis practice. Ultimately your contribution will ensure that every initiative delivers tangible value for customers while meeting regulatory obligations.

• Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across all core life insurance functions.
• Produce comprehensive business analysis artefacts such as business requirement documents (BRDs), functional requirement documents (FRDs), user stories, process flows, data dictionaries, traceability matrices, and use cases to support project delivery.
• Conduct detailed gap analyses between current-state and future-state workflows for new business processes including underwriting, policy administration, renewals, claims handling, and surrenders.
• Translate both regulatory mandates and evolving business needs into clear functional specifications that guide technology teams towards effective implementation.
• Own and maintain a prioritised backlog that aligns with both business goals and technology roadmaps while balancing value delivery against risk and resource constraints.
• Define user stories with precise acceptance criteria to enable engineering teams to execute efficiently and deliver high-quality outcomes.
• Support planning sessions, refinement meetings, review cycles, and governance activities to ensure timely project completion and adherence to quality standards.
• Oversee the mapping of end-to-end product journeys for various life insurance offerings to guarantee that requirements fully support all stages of the policy lifecycle.
• Act as the primary liaison between subject matter experts in the business domain, technology teams, quality assurance professionals, data specialists, compliance officers, and executive leadership.
• Mentor junior analysts by setting documentation standards, guiding estimation processes, supporting issue resolution efforts across workstreams, and contributing to ongoing improvements in business analysis practices.

What you bring:

To excel as Head of Business Analysis you will bring substantial experience from within the life insurance industry—enabling you to navigate its unique complexities with confidence. Your background should include hands-on involvement in delivering large-scale projects where you have been responsible for capturing detailed requirements conducting thorough process analyses supporting UAT cycles—and ensuring robust documentation at every stage. A solid grasp of actuarial principles product lifecycles distribution models regulatory frameworks—and modern reporting tools will set you apart. Equally important are your interpersonal skills: your ability to communicate effectively facilitate productive discussions build consensus among diverse stakeholders—and provide mentorship that elevates team performance. Your analytical mindset combined with practical knowledge of agile methodologies ensures you can adapt quickly address emerging challenges—and consistently deliver results that align with organisational goals.

• Extensive experience—over 10 years—in business analysis roles within the life insurance sector or related product/platform environments where you have demonstrated deep understanding of industry-specific challenges.
• Proven track record overseeing end-to-end requirements gathering processes including process modelling using tools such as BPMN or Visio as well as user acceptance testing (UAT) management.
• Comprehensive knowledge of life insurance products such as term life, whole life, endowment plans, unit-linked policies (ULIPs), group life schemes, credit life coverage, annuities, riders—and their associated policy lifecycles.
• Familiarity with actuarial concepts like sum assured calculations, premium determination methods, mortality tables usage, surrender value computations, bonus declarations as well as reinsurance structures including quota share arrangements.
• Experience collaborating with agent/broker distribution models; understanding commission structures; managing persistency metrics; interpreting key data points such as in-force policies or lapse ratios; validating outputs using MI/reporting tools like Power BI or Tableau.
• Hands-on proficiency with agile backlog management tools such as JIRA or Azure DevOps; ability to define clear user stories; familiarity with API/integration concepts (REST/SOAP) for policy administration system integrations.
• Ability to interpret SQL queries for data validation purposes; experience writing SQL is highly advantageous when working with complex insurance data models.
• Demonstrated success presenting findings to C-suite executives or regulators; strong facilitation skills for running workshops or design reviews; structured written communication for producing executive-ready status updates.
• A collaborative approach that fosters positive relationships across multi-disciplinary teams; proven ability to manage ambiguity while making informed prioritisation decisions under pressure.
• Commitment to coaching junior analysts by sharing best practices in documentation standards estimation techniques quality assurance protocols—and championing continuous improvement throughout the team.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration knowledge-sharing and professional growth are actively encouraged. Employees benefit from flexible working opportunities designed to support work-life balance alongside access to cutting-edge technologies that empower them to deliver meaningful change within the industry. The company’s dedication to continuous learning is reflected in its investment in training programmes mentorship initiatives—and open forums for sharing ideas across teams. Here you’ll find a supportive leadership structure focused on nurturing talent building strong networks—and recognising contributions at every level. If you’re looking for an environment where your expertise is valued your voice is heard—and your career ambitions are supported—this is an ideal place to thrive while making a lasting impact on customers’ lives.

What's next:

If you are ready to take on a transformative leadership role in business analysis within the thriving life insurance sector this is your chance to make a significant impact—apply now if you want your next challenge!

Apply today by clicking on the link provided—your next rewarding career move awaits!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551