This role will be responsible for IT operations, endpoint management, identity and access governance, IT automation, SaaS administration, and compliance initiatives supporting a remote and hybrid workforce. This position requires a hands-on leader who can balance operational execution with continuous improvement initiatives while partnering closely with cross-functional stakeholders across the business.

Key Responsibilities

IT Operations & Support

• Manage and scale global IT support operations for remote and hybrid teams across multiple regions.
• Support and maintain enterprise MacOS and Windows environments.
• Define, monitor, and improve IT operational KPIs including SLA adherence, ticket resolution, user satisfaction, and automation effectiveness.
• Improve IT service delivery through automation, self-service capabilities, and knowledge management initiatives.
• Ensure effective escalation management and operational support coverage across regions.

Endpoint & Device Management

• Manage global endpoint management solutions including MDM platforms such as Kandji or equivalent technologies.
• Implement zero-touch device enrollment, endpoint compliance policies, and automated device configurations.
• Oversee IT asset lifecycle management including procurement, assignment, replacement, inventory management, and decommissioning.
• Standardize hardware and device lifecycle processes to support scalability and operational efficiency.

Identity & Access Management

• Manage identity and access management processes using enterprise productivity and identity platforms including Google Workspace.
• Support user lifecycle management including onboarding, offboarding, and access provisioning.
• Implement least-privilege access controls and periodic access reviews.
• Improve automation of provisioning and access governance workflows.

Automation & SaaS Administration

• Design and maintain IT automation workflows for accounts, devices, and enterprise applications.
• Manage SaaS administration, licensing, approvals, and access governance.
• Evaluate and optimize enterprise tooling to improve operational efficiency and reduce redundancy.

Security & Compliance

• Support endpoint security, access security, and data protection initiatives.
• Lead and support IT compliance activities including SOC 2 Type II and internal audit requirements.
• Maintain IT policies, standards, operational procedures, and audit documentation.
• Partner with internal technology and security teams to support enterprise risk management initiatives.

Leadership & Stakeholder Management

• Lead and mentor IT support resources to ensure effective operational delivery and knowledge sharing.
• Partner closely with cross-functional stakeholders including Engineering, HR, Finance, and Operations teams.
• Support IT roadmap initiatives, infrastructure improvements, security projects, and operational enhancements.
• Provide regular updates on operational performance, risks, and ongoing initiatives.

Vendor & Budget Management

• Support IT budget planning and cost optimization initiatives.
• Manage vendor relationships, contracts, hardware procurement, and SaaS subscriptions.
• Drive operational efficiency and vendor management improvements.

Required Skills & Experience

Technical Skills

• Strong experience managing IT operations within SaaS, technology, or fast-paced enterprise environments.
• Hands-on experience with MDM platforms such as Kandji or equivalent solutions.
• Strong knowledge of Google Workspace, Apple Business Manager, endpoint management, and SaaS administration.
• Solid experience supporting both MacOS and Windows environments.
• Experience with IT automation, zero-touch deployment, and enterprise support operations.
• Understanding of identity and access management, endpoint security, and access governance best practices.
• Experience supporting compliance initiatives including SOC 2 Type II or similar audit frameworks.
• Familiarity with IT asset management, device lifecycle management, and enterprise tooling administration.

Leadership Experience

• Proven experience leading IT operations, infrastructure, or enterprise support teams.
• Experience supporting regional or global remote teams across multiple time zones.
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• Ability to balance operational priorities with continuous improvement initiatives.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551