Services Sales Account Manager (North)

Services Sales Account Manager A leading global provider of laboratory solutions is seeking a Services Sales Account Manager to join their team in Bangkok, with responsibility for both the city and Northern Thailand territories. The focus is on selling service contracts such as warranty extensions, preventive maintenance, and comprehensive service agreements, rather than instrument sales.

• The primary focus is on selling service contracts—including warranty extensions, preventive maintenance packages, and tailored service agreements—allowing you to build lasting relationships and deliver real value to clients.
• This organisation is committed to offering flexible working arrangements, generous pension contributions, and continuous training opportunities so you can develop your skills and advance your career within a supportive team environment.

What you'll do:

• Manage a portfolio of existing customer accounts across Bangkok and Northern Thailand, ensuring high levels of satisfaction and retention through attentive service contract management.
• Identify and pursue new business opportunities within the assigned territory by networking, researching potential clients, and presenting tailored service solutions.
• Promote and sell a range of service contracts including warranty extensions, preventive maintenance programmes, and comprehensive service agreements to meet revenue targets.
• Collaborate closely with internal teams such as technical support, field engineers, and customer care to ensure seamless delivery of contracted services.
• Monitor key performance indicators related to revenue growth from service contracts, training offerings, and spare parts sales, adjusting strategies as needed to achieve targets.
• Develop strong interpersonal connections with clients by understanding their needs, responding promptly to enquiries, and providing empathetic guidance throughout the sales process.
• Prepare detailed proposals and quotations for service contracts that address specific client requirements while maintaining compliance with company policies.
• Maintain accurate records of account activity using CRM systems to track progress against goals and identify areas for improvement.
• Participate in regular training sessions to stay up-to-date with industry developments and enhance your knowledge of laboratory services.
• Represent the organisation at industry events or client meetings in Bangkok and Northern Thailand to strengthen relationships and promote the brand.

What you bring:

• Demonstrated experience in commercial sales or account management within the analytical instrument or laboratory services sector is highly desirable for this role.
• Proven ability to nurture existing customer relationships while confidently identifying new business prospects within assigned territories.
• Excellent interpersonal communication skills that enable you to connect empathetically with clients from diverse backgrounds.
• Strong organisational abilities allowing you to manage multiple accounts simultaneously while maintaining attention to detail in all interactions.
• Familiarity with CRM systems for tracking account activity, preparing reports, and analysing sales data effectively.
• Capacity for collaborative teamwork with internal departments such as technical support or field engineering staff.
• Commitment to ongoing professional development through participation in training sessions or industry events.
• Understanding of laboratory operations or scientific instrumentation is considered advantageous but not essential.
• Ability to prepare persuasive proposals tailored specifically to client requirements while adhering strictly to company guidelines.
• Willingness to travel within Bangkok and Northern Thailand as required for client meetings or industry events.

What sets this company apart:

This organisation stands out as a global leader in laboratory solutions thanks to its unwavering commitment to employee development, inclusivity, and supportive leadership. Employees benefit from flexible working arrangements designed around their personal circumstances—ensuring work-life balance remains a priority. Generous pension contributions reflect the company’s dedication to long-term financial wellbeing for its staff. Continuous training opportunities are provided so every team member can grow professionally while staying abreast of industry advancements.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551