Training Manager - Retail

Training Manager – Retail Salary: Competitive and based on experience Location: Bangkok

What you'll do:

As Training Manager – Fashion Retail based in Bangkok, you will be entrusted with driving excellence across all aspects of staff development within a prestigious retail environment. Your day-to-day responsibilities will see you partnering closely with boutique leaders to identify unique market needs before crafting bespoke training solutions that empower every team member. You will spend considerable time on the shop floor providing hands-on coaching in selling techniques and customer service while also delivering engaging group sessions on seasonal collections. By analysing feedback and performance data, you will continuously refine your approach to maximise impact. Your ability to foster strong relationships across departments—especially HR, Retail Operations, Merchandising, and Regional Teams—will be crucial as you coordinate induction programmes for new hires and ensure seamless integration into both store culture and brand ethos. Through careful budget management and resource planning, you will guarantee that all initiatives are delivered effectively within set parameters.

• Lead the training team by developing and implementing effective training programmes in partnership with boutique leaders, retail teams, and the Country Manager.
• Formulate a tailored training action plan that addresses specific market needs while aligning with broader company objectives.
• Design annual training plans with both long-term vision and mid-term goals, ensuring strategic alignment with business priorities.
• Collaborate closely with regional colleagues to harmonise training strategies and contribute to the creation or revision of engaging training materials.
• Propose, manage, and monitor the training budget in accordance with company guidelines, ensuring resources are allocated efficiently.
• Deliver corporate retail training sessions and development activities, evaluating their effectiveness through data analysis and feedback mechanisms.
• Dedicate at least half of your time to in-boutique coaching, supporting staff on performance improvement, selling skills, service techniques, and deepening brand knowledge.
• Host seasonal collection trainings in partnership with merchandising teams so that all retail staff are fully briefed on new inspirations and collection strategies each season.
• Organise comprehensive company inductions for both office-based and retail employees, ensuring smooth onboarding experiences for all new joiners.
• Work collaboratively with HR, Retail Operations, and Boutique Management to manage induction processes for new team members, enriching their integration into the company.

What you bring:

To excel as Training Manager – Fashion Retail in Bangkok, your background should reflect substantial experience within high-end or luxury retail environments where you have been responsible for end-to-end design and delivery of staff development initiatives. Your natural empathy allows you to connect easily with people at all levels—from new starters finding their feet during induction through to seasoned boutique managers seeking fresh inspiration. You bring an inclusive approach that values teamwork above all else; your ability to listen actively ensures everyone feels heard while your gentle encouragement helps others grow in confidence. Analytical thinking enables you not only to measure outcomes but also adapt quickly when needed so that every programme remains relevant. Above all else, your passion for sharing knowledge shines through whether facilitating group workshops or offering personalised guidance on the sales floor.

• Demonstrated experience designing and delivering impactful training programmes within a luxury or premium retail environment is highly desirable.
• A proven track record of coaching teams on customer service excellence, selling techniques, and product knowledge within a fast-moving retail setting is essential.
• Strong interpersonal skills that enable you to build trust-based relationships across diverse teams including boutique managers, HR professionals, merchandisers, and regional colleagues.
• Exceptional organisational abilities allowing you to manage multiple projects simultaneously while maintaining attention to detail in planning annual strategies or managing budgets.
• Experience conducting engaging group trainings as well as one-on-one coaching sessions on the shop floor is required for success in this role.
• Ability to analyse qualitative and quantitative data from training initiatives to assess impact and drive continuous improvement is important.
• Familiarity with blended learning approaches—including digital platforms as well as face-to-face delivery—will be advantageous for creating varied learning experiences.
• A collaborative mindset coupled with sensitivity towards different cultures ensures effective communication across local and international teams.
• Commitment to nurturing talent by supporting new joiners through comprehensive induction processes enhances overall team integration.

What sets this company apart:

This organisation stands out as a beacon of excellence within luxury fashion retail thanks to its unwavering commitment to nurturing talent at every level. Employees benefit from a truly collaborative culture where knowledge-sharing is encouraged across departments—ensuring everyone has access to best practices from around the globe. The company places great emphasis on personal growth by offering regular opportunities for professional development through structured learning pathways as well as informal mentoring relationships. Flexible working arrangements are available wherever possible so that staff can balance career ambitions with personal commitments. Above all else, this employer fosters an inclusive environment where diversity is celebrated; every voice matters here regardless of background or experience level. If you are looking for a place where your contributions will be valued—and where you can genuinely make an impact—this is an ideal destination for your next career move.

What's next:

If you are ready to inspire others while advancing your own career within luxury fashion retail, this is your moment—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551