Assistant Operations Manager - Luxury

What you'll do:

As an Assistant Operations Manager – Luxury based in Bangkok, you will be at the heart of delivering unforgettable retail experiences by managing every facet of offline sale operations. Your day-to-day activities will involve close coordination with multiple stakeholders to ensure flawless logistics planning, precise stock management, and impeccable venue arrangements. You will lead by example during live events—overseeing setup and breakdown procedures while guiding temporary staff across diverse roles to guarantee smooth operations. Your ability to anticipate potential risks, clarify requirements ahead of time, and provide insightful recommendations during meetings will be crucial in maintaining high standards. By preparing thorough post-event analyses and championing process improvements, you will contribute significantly to the ongoing success of these exclusive luxury events.

• Oversee the complete operational execution of all offline sales events, ensuring each stage from planning through post-event reporting is managed efficiently and effectively.
• Plan and coordinate all inbound and outbound stock movements between warehouses and event venues, maintaining accurate records and optimising inventory flow.
• Design optimal venue layouts that maximise storage efficiency, enhance merchandising displays, and facilitate smooth customer movement throughout the event space.
• Develop comprehensive event timelines, monitor progress against key milestones, and ensure all operational deadlines are consistently met.
• Liaise with vendors, logistics partners, and temporary staffing agencies to secure necessary resources and maintain high standards of service delivery.
• Supervise the setup and dismantling of event spaces, ensuring all operational requirements are fulfilled while upholding brand image and safety protocols.
• Recruit, brief, schedule, and manage temporary staff across various functions such as check-in, cashiers, cloakroom attendants, security personnel, and stock managers.
• Act as the primary point of contact for operational decision-making during events, swiftly resolving any issues while maintaining an outstanding customer experience.
• Prepare detailed post-event reports highlighting successes and areas for improvement to drive ongoing enhancements in operational processes.
• Work collaboratively with internal teams to ensure all documentation is accurate, centralised, up-to-date, and accessible for future reference.

What you bring:

In this Assistant Operations Manager – Luxury role you will bring a wealth of practical experience gained from overseeing sophisticated event operations or premium retail activations. Your background should reflect strong logistical acumen—particularly in coordinating stock movements between warehouses and venues—and an ability to juggle multiple priorities simultaneously. You excel at building positive relationships across departments as well as with external partners such as vendors or staffing agencies. Your leadership style is supportive; you nurture team members’ growth while ensuring everyone remains focused on shared goals. With your excellent communication skills you can produce clear documentation that supports both real-time decision-making during events and long-term process optimisation afterwards. Above all your commitment to delivering memorable customer experiences sets you apart as someone who thrives in fast-moving environments where attention to detail is paramount.

• Demonstrated experience in managing complex event operations or large-scale retail activations within a luxury or premium environment.
• Exceptional organisational skills with a proven ability to plan logistics involving stock movement between multiple locations under tight deadlines.
• Strong interpersonal abilities enabling effective collaboration with cross-functional teams such as Business Development, Marketing, Customer Care, vendors, logistics partners, and staffing agencies.
• Experience recruiting, briefing, scheduling, and supervising temporary staff across various operational functions during high-profile events.
• A keen eye for detail when designing venue layouts that optimise storage areas while enhancing merchandising displays and customer flow.
• Ability to remain calm under pressure while resolving operational challenges quickly without compromising customer satisfaction or brand standards.
• Excellent written communication skills for preparing clear event timelines, accurate documentation, and insightful post-event reports identifying process improvements.
• Proactive approach towards identifying potential risks early on and clarifying ambiguous requirements before execution begins.
• Commitment to fostering a culture of accountability within teams by supporting colleagues daily and driving continuous improvement initiatives.

What sets this company apart:

This organisation stands out in the luxury retail sector by consistently delivering extraordinary shopping experiences through meticulously planned flash sale events. Their commitment to operational excellence is matched only by their dedication to creating an inclusive workplace where every team member’s contribution is valued. Employees benefit from flexible working opportunities tailored around major event schedules as well as access to ongoing training designed to enhance both technical expertise and soft skills. The company’s collaborative culture ensures that ideas are freely shared across departments—enabling rapid problem-solving while nurturing individual growth. By joining this team you become part of a network that celebrates success together supports one another through challenges and continually strives for higher standards in everything they do—all within the vibrant cityscape of Bangkok’s luxury market.

What's next:

If you are ready to take your career in luxury event operations to new heights this is your chance to make a lasting impact—apply now if you feel inspired by this opportunity!

Apply today by clicking on the link provided—your next exciting chapter awaits!