Service Sales Engineer- Packaging

Keywords: collaborative, customer-focused, supportive leadership, inclusive, dependable, interpersonal, flexible working opportunities, training opportunities, knowledgeable, generous pensions contributions, afterservice sales, aftersales, machinary, packaging machine, spart part, long term service sales, FMCG, Key account management,

A global leader in end-of-line packaging solutions is seeking a Service Account Manager to join their Bangkok-based team, supporting the APAC region.

• Join a globally recognised organisation with over 50 years of expertise in packaging automation, offering stability and long-term career prospects within a family-owned business.
• Enjoy flexible working opportunities and comprehensive training programmes designed to support your professional development and enhance your industry knowledge.
• Work alongside a knowledgeable and dependable team dedicated to fostering an inclusive culture where your interpersonal skills and customer-focused mindset are valued.

What you'll do:

As a Service Account Manager based in Bangkok, you will play a pivotal role in supporting the APAC business by nurturing client relationships and managing diverse service projects.

• Develop and maintain strong, long-term relationships with existing customers across the APAC region by providing attentive support and understanding their unique needs.
• Manage the complete lifecycle of service business opportunities including format parts, modifications, upgrades, retrofit projects, inspections, ensuring seamless execution from start to finish.
• Proactively identify customer requirements and create tailored service solutions that enhance machine performance, reliability, productivity, and contribute to service revenue growth.
• Coordinate and oversee service projects by facilitating effective communication between customers, service operations, engineering teams, headquarters, and other internal departments.
• Respond professionally to customer enquiries and ensure timely follow-up actions that guarantee an excellent customer experience throughout every interaction.
• Act as the customer's advocate within the organisation by promoting open dialogue and supporting the resolution of commercial or relationship-related issues.
• Collaborate closely with the Service Technical team to ensure technical matters are handled efficiently while maintaining customer confidence through clear communication.
• Prepare quotations, negotiate commercial terms, and diligently follow up on opportunities to convert them into orders while safeguarding the company's interests.
• Monitor customer satisfaction levels by collecting feedback and identifying opportunities for continuous improvement in service quality.
• Maintain regular communication with global subsidiaries to ensure alignment on service standards, project execution, and customer expectations.
• Prepare detailed reports on monthly, quarterly, and annual service business activities including project status, pipeline updates, and key performance indicators for management review.
• Support the development and implementation of strategies aimed at strengthening customer retention and increasing recurring service revenue.
• Perform additional duties as assigned by management to contribute to overall business objectives.

What you bring:

Your proven experience as a Service Account Manager will demonstrate your ability to manage complex projects within industrial machinery or automation environments. You bring not only technical expertise but also strong interpersonal skills that enable you to connect meaningfully with clients from diverse backgrounds.

• Bachelor’s degree in mechanical engineering, mechatronics, electrical engineering, industrial engineering, business engineering or related field is required for this position.
• Minimum three years’ experience in after-sales service, technical sales, project management or customer account management within industrial machinery or automation sectors is essential.
• Experience managing customer projects and coordinating cross-functional teams is highly preferred for this role.
• Background in FMCG, pharmaceutical, food or packaging machinery industries would be advantageous for your application.
• Demonstrated commercial awareness with proven ability to identify customer needs and develop value-added service solutions is important.
• Basic project management knowledge with capability to coordinate multiple projects simultaneously is expected.
• Ability to understand technical discussions and communicate customer requirements effectively to internal engineering teams is necessary.
• Strong customer relationship management skills combined with excellent interpersonal abilities are vital for success.
• Outstanding communication skills including negotiation and presentation capabilities are required for this position.
• Self-motivated approach with proactive attitude towards achieving results while collaborating effectively with cross-functional teams is desirable.
• Excellent organisational skills with strong time management abilities enabling prioritisation of multiple tasks are needed.
• Customer-focused mindset paired with passion for delivering exceptional service experiences is crucial.
• Positive attitude coupled with willingness to learn new concepts quickly will help you thrive in this environment.
• Flexibility and adaptability in response to changing customer or business requirements are important attributes.
• Ability to perform under pressure while maintaining a pleasant approach towards customers is expected.
• Willingness to travel domestically and internationally when required is necessary for this role.
• Good command of English (spoken and written) along with proficiency in Thai language is mandatory; familiarity with German work culture would be beneficial.

What sets this company apart:

This organisation stands out as one of the world’s foremost manufacturers of end-of-line packaging machines—a reputation built over more than five decades of innovation. As part of a global family-owned enterprise operating in over 80 countries with 800 dedicated employees worldwide, you’ll benefit from an environment that values personal connections as much as professional achievement. The company’s presence in Thailand underscores its commitment to local engagement while maintaining international standards of excellence. Employees enjoy flexible working arrangements tailored for work-life balance alongside generous pension contributions that secure their future. Comprehensive training programmes foster continual learning so you can stay ahead in your field. The supportive leadership team encourages collaboration across departments ensuring everyone feels included regardless of their background or expertise. Here you’ll find a workplace where dependability is celebrated—where every member contributes meaningfully towards shared goals—and where your growth as a professional is matched by genuine care for your wellbeing.

What's next:

If you’re ready to take your career further by joining an inclusive team committed to excellence in packaging automation services across APAC—this opportunity awaits!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551