Head of Sales and Operations – Retail

A leading organisation in the retail sector is seeking a Head of Sales and Operations to join their team in Bangkok. This is an exceptional opportunity for you to bring your expertise in managing large-scale sales and operational functions. The role offers the chance to make a significant impact on the growth and efficiency of a major retail business, working closely with cross-functional teams and senior stakeholders.

Head of Sales and Operations – Retail

Salary: 300000-500000

Location: Bangkok

A leading organisation in the retail sector is seeking a Head of Sales and Operations to join their team in Bangkok. This is an exceptional opportunity for you to bring your expertise in managing large-scale sales and operational functions, while enjoying a highly competitive salary package ranging from 300,000 to 500,000 THB per month. The role offers the chance to make a significant impact on the growth and efficiency of a major retail business, working closely with cross-functional teams and senior stakeholders. If you are passionate about driving results, thrive in hands-on environments, and possess excellent English communication skills, this position will allow you to shape the future of retail operations in one of Asia’s most vibrant markets. Flexible working opportunities and a supportive environment await those who are ready to take on this rewarding challenge.

What you'll do:

As Head of Sales and Operations – Retail based in Bangkok, you will play a pivotal role in shaping the commercial direction of a prominent retail business. Your day-to-day activities will involve collaborating with various departments to ensure that sales targets are met while maintaining high standards of operational excellence. You will be responsible for guiding teams through complex challenges by providing clear direction, empathetic support, and practical solutions. By leveraging your extensive experience in large-scale environments, you will help streamline processes, improve customer experiences, and drive sustainable growth. Your ability to communicate effectively in English will enable you to build strong internal networks as well as external partnerships. Success in this role means not only achieving ambitious sales goals but also nurturing a positive workplace culture where every team member feels valued.

• Oversee all aspects of sales strategy development and execution across multiple retail locations, ensuring alignment with overall business objectives.
• Collaborate closely with cross-functional teams including marketing, merchandising, supply chain, and finance to deliver seamless operational performance.
• Monitor key performance indicators (KPIs) for both sales and operations, using data-driven insights to identify areas for improvement and implement effective solutions.
• Lead, mentor, and support a diverse team of managers and staff members by fostering an inclusive culture built on trust, open communication, and shared goals.
• Develop robust training programmes that enhance team capabilities in customer service, product knowledge, and operational efficiency.
• Drive initiatives that optimise inventory management processes, reduce costs, and maximise profitability without compromising quality or customer experience.
• Establish strong relationships with external partners such as suppliers and logistics providers to ensure smooth end-to-end operations.
• Champion the adoption of best practices in health, safety, compliance, and sustainability throughout all retail outlets.
• Respond proactively to market trends by adjusting sales tactics and operational plans to maintain competitiveness in a rapidly evolving landscape.

What you bring:

To excel as Head of Sales and Operations – Retail, you will bring substantial experience overseeing both commercial performance and daily operations within complex organisations. Your background should include developing successful strategies that balance revenue generation with cost control while always keeping customer satisfaction at the forefront. You are known for your approachable leadership style—one that encourages open dialogue, nurtures professional growth among team members, and builds lasting connections across departments. Your fluency in English allows you to navigate multicultural settings effortlessly. In addition to technical know-how around KPIs or process optimisation, your emotional intelligence sets you apart: you understand how empathy drives engagement and productivity. Your adaptability ensures that even when faced with unexpected challenges or shifting priorities, you remain focused on delivering results through teamwork.

• Demonstrated track record of success managing sales and operations within large-scale retail businesses or similar environments.
• Proven ability to develop comprehensive strategies that drive revenue growth while optimising operational efficiency.
• Exceptional interpersonal skills with a talent for building trust-based relationships across all levels of an organisation.
• Hands-on management style with a willingness to engage directly with frontline teams when needed.
• Excellent command of English (both written and spoken), enabling effective communication with international stakeholders.
• Strong analytical mindset with experience using data to inform decision-making processes.
• Commitment to fostering an inclusive workplace where collaboration and mutual respect are prioritised.
• Experience designing training programmes that empower staff members to reach their full potential.
• Ability to adapt quickly to changing market conditions by implementing responsive sales tactics and operational adjustments.

What sets this company apart:

This organisation stands out as one of the most respected names in Thailand’s retail sector due to its unwavering commitment to employee wellbeing, continuous learning opportunities, and community involvement.

What's next:

If you are ready to take your career in retail leadership further while making a real difference within an established organisation, this is your moment—apply now!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals like you who are eager to shape the future of retail.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551