Key Account Manager (PMLS)

Key Account Manager (PMLS) Salary: Competitive and based on experience Location: Bangkok

Keywords: strategic relationships, hospital stakeholders, market development, account management, business growth, team development, medical device industry, cross-functional collaboration

A leading global healthcare solutions provider is seeking a Key Account Manager to join their Bangkok-based team. This is an exceptional opportunity for you to leverage your expertise in the medical device sector, working closely with C-level hospital executives and clinical decision-makers to drive business growth and shape the future of healthcare delivery. The organisation is renowned for its commitment to innovation, quality, and customer satisfaction, offering you the chance to manage high-value accounts, lead market development initiatives, and play a pivotal role in expanding the company’s presence across Thailand. With a strong focus on flexibility, professional development, and collaborative teamwork, this position provides a supportive environment where your skills will be valued and your career ambitions nurtured. If you are passionate about building lasting partnerships within the healthcare sector and thrive in a role that combines strategic thinking with hands-on leadership, this could be the perfect next step for you.

• Work directly with senior hospital leaders and key opinion leaders to build long-term strategic partnerships that have a real impact on patient care and organisational success.
• Take ownership of high-value accounts while collaborating with cross-functional teams to deliver seamless project execution and innovative healthcare solutions.
• Benefit from flexible working opportunities, ongoing training programmes, and a culture that values knowledge sharing, personal growth, and supportive leadership.

What you'll do:

As a Key Account Manager based in Bangkok, you will play an instrumental role in shaping the organisation’s success within Thailand’s competitive healthcare market. Your day-to-day activities will centre around cultivating deep relationships with influential hospital stakeholders—ranging from C-level executives to clinical leaders—ensuring that their needs are met through tailored solutions. You will be responsible for identifying high-potential accounts, developing bespoke strategies for each client segment, and acting as the trusted advisor who bridges the gap between customer requirements and innovative product offerings. In addition to managing existing relationships, you will spearhead new business initiatives by leading complex projects and tenders alongside internal colleagues and external partners. Your ability to gather market intelligence will inform actionable recommendations that strengthen both competitive positioning and customer loyalty. As part of your remit, you will also provide mentorship to a talented team of professionals across different territories—empowering them through clear communication, ongoing support, and shared learning experiences. By participating in industry events such as exhibitions or seminars, you will further enhance brand visibility while deepening connections within the healthcare community.

• Develop and nurture strategic relationships with C-level hospital executives, clinical decision-makers, and key opinion leaders within your assigned territory to ensure sustained business growth.
• Engage board-level decision makers within health communities to shape demand for advanced medical technologies and establish enduring strategic partnerships.
• Identify, segment, and prioritise key accounts based on their business potential and alignment with organisational objectives to maximise commercial outcomes.
• Serve as the primary point of contact for major clients, ensuring consistently high levels of engagement, satisfaction, and trust throughout all interactions.
• Drive demand generation by engaging physicians, procurement teams, and hospital management to effectively position the company’s comprehensive portfolio of solutions.
• Lead and support critical projects and tenders in close collaboration with internal teams and distributor networks to secure new business opportunities.
• Develop robust account plans that are operationally feasible, commercially sound, and fully aligned with broader company growth targets.
• Work closely with headquarters and senior management to identify strategic opportunities for market entry or expansion within Thailand’s dynamic healthcare landscape.
• Manage, coach, and develop a diverse team across multiple territories from day one by providing clear direction, performance guidance, and daily support.
• Foster a high-performance culture through regular feedback sessions, developmental conversations, and active knowledge sharing among team members.

What you bring:

To excel as a Key Account Manager in this organisation’s Bangkok office, you will bring extensive experience from the medical device sector—ideally spanning multiple product lines such as patient monitoring systems or diagnostic equipment. Your background should include significant exposure to sales or marketing roles where you have successfully managed large-scale accounts within hospitals or similar settings. A well-established network among C-level executives will enable you to hit the ground running by leveraging existing relationships for immediate business wins. Your consultative approach ensures that client needs are always at the forefront of every interaction while your strong interpersonal skills foster trust-based partnerships over time. Leadership comes naturally to you; whether formally managing teams or guiding colleagues through complex projects—you inspire those around you through empathy, encouragement, and open communication. Fluency in English supports your ability to collaborate internationally while your analytical mindset helps translate market insights into practical strategies that drive sustainable growth.

• Bachelor’s degree in Life Sciences, Biomedical Engineering, Medical Technology or a related field is essential for understanding complex product portfolios.
• At least 10 years’ experience in sales or marketing within the medical device industry is required; direct exposure to Patient Monitoring & Life Support (PMLS), Ultrasound Imaging Systems (UIS), In-Vitro Diagnostics (IVD), or similar areas is highly desirable.
• Demonstrated track record of managing strategic key accounts within hospitals or healthcare institutions—including proven ability to engage clinical staff, procurement teams, and senior leadership—is crucial for success in this role.
• An established network of relationships with C-level hospital executives or other healthcare decision-makers is mandatory for immediate impact upon joining.
• Experience covering a broad product portfolio is advantageous; however candidates with deep expertise in at least one product line who are eager to expand their knowledge across categories are strongly encouraged to apply.
• Previous formal people management experience is beneficial but not strictly required; demonstrated leadership qualities such as coaching ability are essential.
• Proficiency in English is necessary for effective internal reporting as well as communication with headquarters teams.
• Strong business acumen combined with the ability to develop territory-specific account strategies ensures optimal resource allocation and results-driven planning.
• Consultative selling approach paired with excellent presentation skills enables you to build rapport quickly while negotiating mutually beneficial agreements.
• Adaptable mindset with quick-learning capabilities allows you to manage diverse products efficiently while collaborating seamlessly across functions.

What sets this company apart:

This organisation stands out as a global leader in healthcare technology—renowned for its unwavering commitment to quality improvement across every aspect of patient care. Employees benefit from an inclusive culture where knowledge sharing is actively encouraged through structured training programmes designed for continuous professional development. Flexible working arrangements allow team members greater autonomy over their schedules while generous pension contributions reflect a genuine investment in long-term wellbeing. The company places great emphasis on supportive leadership: managers are approachable mentors who prioritise open dialogue alongside regular feedback sessions aimed at nurturing both individual talent and collective achievement. By fostering an environment built on mutual respect—and valuing diversity at every level—the organisation ensures that everyone feels empowered not only to contribute but also grow personally as well as professionally. Opportunities abound here: whether it’s taking part in international conferences or collaborating on cutting-edge projects alongside some of the brightest minds in healthcare technology—you’ll find yourself surrounded by passionate colleagues united by a shared mission: making life better for patients everywhere.

What's next:

If you’re ready to take your career in medical devices to new heights while making a meaningful difference within Thailand’s healthcare sector—this is your moment!

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Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551