Order Management Assistant Manager

Order Management Assistant Manager Salary: Competitive and based on experience Location: Samutprakarn Keywords: collaborative, customer-centric, supportive leadership, inclusive, dependable, team development, continuous improvement, interpersonal skills, co-operative, flexible working opportunities

This Samutprakarn-based Order Management Assistant Manager position with a leading food and beverage company offers the opportunity to lead a dedicated team in streamlining order fulfillment and enhancing customer service across domestic, export, and intercompany channels. Key responsibilities include driving process improvements, supporting business transformation, and fostering strong stakeholder relationships within a collaborative, growth-focused culture.

What you'll do:

• Oversee end-to-end order management and fulfillment across domestic, export, and intercompany channels to ensure on-time delivery and operational priority alignment.
• Collaborate with Demand, Material, and Capacity Planning teams to resolve service issues and coordinate accurate forecasts for material and capacity readiness.
• Serve as the central lead for export/intercompany sourcing inquiries, working with NPD, Manufacturing, Procurement, and Commercial teams through commercialization milestones.
• Track key performance metrics (OTIF, backlog, cycle times, order accuracy) and enforce export documentation compliance to address risks and lead regular service review meetings.
• Drive process standardization, ERP discipline, system enhancements, and operational governance to boost efficiency and service quality.
• Foster a customer-focused team culture while supporting talent development, capability building, and succession planning.

What you bring:

• Bachelor’s degree in Supply Chain, Logistics, or a related field, with 6–8 years of experience in supply chain, order management, or customer service (preferably in FMCG/manufacturing/distribution).
• Strong knowledge of Order-to-Cash (O2C) processes, demand/supply planning, and domestic/export/intercompany fulfillment, along with proficiency in ERP systems (preferably SAP).
• Fluent English communication skills for effective cross-market and cross-functional collaboration.
• Proven capability to analyze performance metrics (e.g., OTIF, backlog) and maintain strict process governance to drive continuous improvement.
• Supportive leadership style focused on nurturing talent, developing capabilities, and building a customer-centric culture.
• Strong interpersonal and business acumen to influence cross-functional teams, manage key stakeholders, and lead organizational change initiatives smoothly.

What's next:

If you are ready to take the next step in your career journey by joining a collaborative team dedicated to excellence in order management—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551