Business Manager - Sales & Marketing lead (Medical Device)

What you'll do:

• Develop and execute comprehensive annual B2C sales plans that include revenue targets, promotional calendars, and strategies for expanding into new retail locations or e-commerce platforms.
• Bridge the gap between online inquiries from social media or web sources and offline sales through retail counters or roadshows to create a seamless customer journey.
• Monitor competitor activity within the home-beauty tech space and adjust pricing or promotional strategies to maintain competitiveness while upholding a premium brand image.
• Set daily and weekly KPIs for the B2C sales team, providing active coaching to ensure targets are consistently met in a supportive manner.
• Lead recruitment efforts for new Sales Representatives and conduct regular training sessions focused on high-touch consumer service as well as technical product knowledge.
• Visit retail counters and roadshows regularly to mentor staff members, handle high-value customers directly, and ensure adherence to brand standards.
• Collaborate closely with the Marketing team to align social media leads with retail displays that meet global brand guidelines.
• Coordinate with Operations to optimise stock levels of home-care devices and consumables during peak sales periods.
• Ensure clear, professional, and courteous communication between the team and customers at all times to deliver service excellence.
• Act as the senior point of contact for complex customer troubleshooting or technical complaints, ensuring swift resolution and reinforcing brand loyalty.

What you bring:

• Bachelor’s degree in Pharmacy, Life Sciences, Business Administration, Marketing or related field is required for this position.
• At least 5 years of experience in B2C Sales with two years in a managerial or team lead capacity within high-end cosmetics, premium consumer electronics or home medical devices.
• Demonstrated ability to motivate teams towards achieving challenging sales targets through collaborative coaching methods.
• Strong analytical skills for interpreting sales reports, conversion rates, ROI on promotional events as well as identifying buying trends from CRM data.
• Exceptional English and Thai communication skills both verbally and in writing are essential for effective cross-functional collaboration.
• Proven expertise in troubleshooting technical product issues alongside personnel challenges within a retail environment.
• Experience recruiting new team members coupled with delivering regular training focused on high-touch consumer service standards.
• Ability to work closely with marketing teams to align campaign execution with global brand guidelines while optimising inventory levels during peak periods.
• Commitment to maintaining clear professional communication with customers at all times to ensure service excellence.
• Track record of acting as senior escalation point for complex customer complaints or technical troubleshooting situations.

What sets this company apart:

Employees benefit from generous pension contributions that secure their financial future while enjoying access to ongoing training programmes designed to enhance both technical knowledge and interpersonal skills. The company fosters an inclusive culture where supportive leadership encourages collaboration across all levels; every voice is valued regardless of background or experience. With a focus on nurturing talent internally through mentorship initiatives and cross-functional teamwork, you’ll find yourself part of a network committed not just to commercial success but also personal development. The workplace environment is warm, welcoming, and responsive—ensuring everyone feels connected whether they’re engaging customers face-to-face or collaborating behind the scenes. This dedication to employee wellbeing makes it an ideal setting for those who value growth leadership within a dependable team structure.

What's next:

If you are ready to take your career forward by joining an organisation where your enthusiasm for nurturing teams meets your passion for commercial success in medical devices, this is your moment!

Apply today by clicking on the link provided—your next step towards becoming part of an inclusive network awaits.