Head of HR (Retail)

A leading retail organisation is seeking a Head of Human Resources to play a pivotal role in driving nationwide business expansion. This opportunity offers you the chance to shape HR strategy across multiple stores, working closely with management and leading a dedicated team. With remote work as standard, you will enjoy flexibility and autonomy while contributing to the growth and success of a thriving retail business.

A leading retail organisation is seeking a Head of Human Resources to play a pivotal role in driving nationwide business expansion. This opportunity offers you the chance to shape HR strategy across multiple stores, working closely with management and leading a dedicated team. With remote work as standard, you will enjoy flexibility and autonomy while contributing to the growth and success of a thriving retail business. If you are passionate about fostering an inclusive and supportive workplace, possess excellent English communication skills, and are eager to make a meaningful impact, this role provides the perfect platform for your expertise.

• Take ownership of HR strategy for a growing retail business with multiple locations, ensuring alignment with national expansion goals and supporting store teams across the country.
• Enjoy flexible remote working arrangements that empower you to balance professional responsibilities with personal commitments, all while collaborating virtually with colleagues and management.
• Lead a committed HR team, partnering directly with senior management to influence key decisions and nurture a positive, inclusive culture throughout the organisation.

What you'll do:

As Head of Human Resources (Retail), you will be at the heart of shaping people strategy for a rapidly expanding retail business. Your day-to-day activities will involve collaborating remotely with store managers and senior leaders to ensure HR policies are consistently applied across all locations. You will guide your team through complex challenges, provide empathetic support during organisational changes, and champion inclusive practices that strengthen communal bonds. Success in this role means creating an environment where every employee feels valued, supported, and motivated to contribute their best. By focusing on training opportunities, nurturing talent, and promoting flexible working arrangements, you will help drive both individual growth and collective achievement.

• Develop and implement comprehensive HR strategies that support the organisation’s nationwide expansion plans, ensuring consistency across all retail locations.
• Lead, mentor, and nurture the HR team, fostering collaboration and professional development within a supportive environment.
• Partner closely with senior management to advise on workforce planning, talent acquisition, employee relations, and organisational change initiatives.
• Oversee recruitment processes for multiple stores, ensuring the attraction and retention of dependable employees who contribute positively to the company culture.
• Design and deliver training programmes that enhance staff knowledge, interpersonal skills, and promote ongoing learning opportunities across all levels.
• Champion inclusive policies and practices that create a welcoming environment for under-represented groups and encourage communal growth.
• Manage performance appraisal systems, providing guidance on feedback mechanisms that are considerate and constructive.
• Ensure compliance with employment laws and regulations, maintaining honest records and responding sensitively to any issues or concerns.
• Support employee wellbeing initiatives by developing nurturing programmes that foster emotional health and kinship among staff.
• Monitor HR metrics to evaluate effectiveness of policies and recommend improvements that align with business objectives.

What you bring:

The ideal candidate for Head of Human Resources (Retail) brings proven expertise in managing HR operations within multi-site businesses. Your ability to connect with people from varied backgrounds will be crucial as you foster an inclusive culture that values empathy, kindness, and communal growth. You will demonstrate loyalty through consistent support for your team members while maintaining sensitivity in challenging situations. Your experience designing training programmes will help nurture talent throughout the organisation. A strong understanding of employment law combined with dependability ensures responsible stewardship of HR processes. Your warm approach to leadership will inspire trust among colleagues as you guide them through periods of change.

• Excellent command of English language skills is essential for clear communication across diverse teams.
• Proven experience in leading HR functions within a retail environment or similar multi-site organisation is highly desirable.
• Strong interpersonal abilities enable you to build trustful relationships with colleagues at all levels.
• Demonstrated commitment to inclusive practices that support under-represented groups within the workforce.
• Ability to design effective training programmes that enhance staff development in both technical and inter-personal areas.
• Experience managing remote teams or working in virtual environments is beneficial for this flexible role.
• Knowledge of employment law ensures responsible handling of compliance matters across multiple jurisdictions.
• Empathy and sensitivity when addressing employee concerns or facilitating conflict resolution processes.
• Capacity for collaborative problem-solving alongside management partners during periods of organisational change.
• Dependability in overseeing confidential information with honesty and modesty.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551