Head of Organizational Development

An interesting Head of Organizational Development has just been opened for experienced OD/L&D Expertise to join the company.

Key Accountabilities

1. Organization Development & Transformation (Strategic Lead)

• Lead organization design, job architecture, and role alignment to support business strategy
• Drive workforce productivity and cost efficiency through optimized structure, spans, and role clarity
• Lead job description standardization aligned with Group requirements in partnership with Rewards & Benefits
• Lead and support transformation initiatives (e.g., AI adoption, new operating models)
• Act as change leader for major organizational initiatives

2. Strategic Business Partnering (Core Team Engagement)

• Act as a trusted strategic partner to Core Team members (ManCom / Function Heads) to drive business performance
• Translate business priorities (sales growth, productivity, customer experience) into people and organization actions
• Proactively identify people-related levers to improve business outcomes (structure, capability, talent, ways of working)
• Support business leaders in solving real business challenges, beyond People topics
• Challenge and influence leadership with data, insights, and external best practices
• Ensure strong alignment between business strategy and people strategy execution

3. Performance & Talent Management (Design + Execution)

• Design and continuously improve performance management framework
• Lead end-to-end talent review and succession planning process
• Facilitate calibration sessions and ensure quality of talent decisions
• Drive continuous performance culture and development conversations
• Support critical talent discussions with business leaders

4. Leadership & Talent Development (Player-Coach Role)

• Define leadership capability framework aligned with business needs
• Design and facilitate key leadership programs
• Identify and accelerate high-potential talent
• Strengthen leadership effectiveness for current and future leaders
• Ensure strong succession pipeline for critical roles
• Collaborate with Group People Development to align strategic direction and effectively deploy enterprise-wide learning, leadership, and capability development initiatives.

5. Capability Development & Upskilling (Hands-on L&D Owner)

• Own end-to-end learning strategy and execution (design + delivery)
• Develop and deliver core programs in:

• Leadership development
• AI & digital literacy
• Functional and cross-functional capability building

• Partner with Sales Operations on retail capability improvement (service, conversion, productivity)
• Build scalable, practical learning solutions across stores, DC, and HQ
• Drive a culture of continuous learning and upskilling across the organization

6. Retail Academy

6. Co-Lead, and co-manage Retail Academy as a core engine to uplift Sales Operations capability and store productivity

Qualification:

• Strong OD and organization design capability
• Proven hands-on L&D and facilitation experience
• Experience in retail capability development / Sales Operations training (preferred)
• Ability to operate strategically and operationally
• Strong business acumen
• Comes with team management is a plus
• Good communication and analytical thinking with good command of English

If you are interested in this position, Please feel free to click apply

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551