Operations Manager - F&B business

Operations Manager - Food and Beverage Business Salary: Competitive and based on experience Location: Bangkok

What you'll do:

As Operations Manager Food and Beverage Business, you will play an integral role in steering the day-to-day activities across a portfolio of premium venues. Your responsibilities will span from overseeing smooth operations in each outlet to managing key financial metrics such as revenue generation and cost control. By collaborating closely with Restaurant Managers and kitchen teams, you will ensure that every venue upholds the highest standards of service quality while meeting business objectives. Your hands-on approach will see you engaging regularly with employees at all levels—coaching managers, motivating teams, addressing challenges swiftly—and creating an environment where everyone feels supported. Success in this role means not only achieving operational targets but also nurturing a culture of collaboration, dependability, and growth leadership throughout the organisation. You will be instrumental in shaping the future direction of the group’s Food and Beverage portfolio by implementing strategies that drive profitability while maintaining an inclusive workplace where training opportunities abound.

• Oversee daily operations across several Food and Beverage outlets in Bangkok, ensuring seamless business processes and efficient service delivery at all times.
• Take responsibility for revenue generation, sales performance metrics, operational KPIs, cost management initiatives, and people development throughout the portfolio.
• Lead and manage both operations teams and kitchen staff by collaborating closely with Restaurant Managers at each venue to maintain high standards.
• Set clear priorities for each outlet by translating overarching business targets into actionable plans tailored to individual venues.
• Monitor sales performance regularly while identifying opportunities to enhance revenue growth and overall profitability through strategic interventions.
• Work hand-in-hand with Restaurant Managers to ensure consistent execution of service protocols, operational procedures, and brand standards across all locations.
• Engage actively with employees at every level of the organisation to foster understanding, support their needs, and build strong interpersonal connections within teams.
• Develop, coach, and motivate managers as well as operational staff to cultivate a performance-driven culture that values teamwork and continuous improvement.
• Ensure manpower planning aligns with business requirements by optimising productivity levels, maintaining service quality benchmarks, and driving operational efficiency.
• Identify operational challenges promptly; take ownership of resolving issues quickly through considerate problem-solving approaches that support both business goals and employee wellbeing.

What you bring:

Your extensive background as an Operations Manager Food and Beverage Business equips you with invaluable insights into managing complex hospitality operations. You bring proven expertise from upscale restaurants or luxury hotels where you have successfully overseen multiple outlets simultaneously. Your skill set includes not only commercial knowledge—such as revenue optimisation techniques or cost management—but also interpersonal strengths like empathy, communication prowess, and genuine enthusiasm for developing others. You excel at building dependable relationships across diverse teams by fostering trustworthiness through supportive leadership practices. Your approach is always collaborative: whether coaching managers or resolving operational issues quickly yet gently. In addition to technical know-how around KPIs or P&L statements, your warm personality ensures that every employee feels valued within an inclusive environment rich in training opportunities. These qualities make you ideally suited for this key position where your influence will extend beyond numbers into shaping organisational culture.

• Proven experience managing multiple Food and Beverage outlets within premium restaurants or luxury hospitality environments over at least ten years.
• Demonstrated ability to lead large-scale teams effectively while remaining approachable and hands-on with daily operations.
• Strong commercial acumen including deep understanding of revenue management principles, sales strategies, P&L analysis, cost control measures, and operational KPIs.
• Exceptional leadership skills that enable you to guide managers confidently yet collaboratively towards shared goals.
• Excellent people management capabilities coupled with outstanding communication skills; you genuinely enjoy connecting with others and supporting their development.
• Highly people-oriented mindset that allows you to engage empathetically with employees at all levels within the organisation.
• Advanced problem-solving abilities enabling you to take ownership of challenges independently while considering team perspectives.
• Comfortable working in fast-moving entrepreneurial settings alongside young business owners who value initiative as well as teamwork.
• Professional presence combined with polished appearance suitable for representing a premium hospitality group in public-facing situations.
• Fluency in English is advantageous for communicating effectively within international teams or guest interactions.

What sets this company apart:

This hospitality group stands out for its commitment to delivering exceptional guest experiences across a diverse range of premium venues in Bangkok. With a rapidly expanding portfolio encompassing both lifestyle restaurants and hotel concepts the organisation offers unparalleled opportunities for professional growth within an entrepreneurial framework. Employees benefit from direct access to senior leadership who value input from every team member; this fosters an atmosphere where ideas are shared openly and achievements celebrated collectively. The company prioritises flexible working arrangements wherever possible so that staff can balance personal commitments alongside career ambitions. Training programmes are designed not just for skill enhancement but also for nurturing future leaders who embody communal values such as kindness, loyalty, empathy, and cooperation. As part of this team-oriented environment—where supportive leadership is the norm—you’ll find yourself surrounded by knowledgeable colleagues eager to help one another succeed. The group’s ongoing expansion means there are always new challenges (and rewards) awaiting those who are committed to making a positive impact on both guests’ experiences and organisational outcomes.

What's next:

If you are ready to make your mark on Bangkok’s vibrant hospitality scene by joining a collaborative team dedicated to excellence—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551