Technical Service Manager – Equipment

An exciting opportunity awaits an experienced Technical Service Manager to lead the transformation of a well-established technical service function within a renowned tool and equipment provider in Bangkok. This role is perfect for someone who thrives on using data to drive operational excellence, enjoys optimising spare parts management, and is passionate about building scalable service infrastructure that delivers high reliability. The organisation is committed to elevating its after-sales service into a revenue-generating powerhouse, offering you the chance to design and implement innovative strategies that will set new industry standards. With a strong focus on collaboration, continuous improvement, and customer satisfaction, this position offers flexible working opportunities and the chance to work with a supportive leadership team dedicated to your professional growth. If you are looking for a role where your analytical skills, commercial acumen, and ability to inspire teams can make a tangible impact, this is the perfect next step in your career.

What you'll do:

• Develop and implement strategies for demand planning, forecasting, and inventory management to optimize spare parts stock levels while ensuring a well service fulfilment rate.
• Create and introduce standardized service agreements with clear response timelines to deliver consistent customer support across all branches.
• Streamline processes in field operations, parts distribution, and service coordination to boost efficiency, improve first-time resolution rates, reduce response times, and enhance overall productivity.
• Manage the adoption of advanced service management tools like Oracle or similar platforms by ensuring accurate data organization for smooth ERP system integration.
• Turn the technical service department into a profit center by designing after-sales initiatives such as maintenance contracts, competitive pricing for spare parts, and personalized service offerings.
• Work closely with cross functional teams to highlight after-sales services as a unique value proposition that strengthens customer loyalty and enhances the client experience.
• Build performance tracking systems to monitor key metrics like inventory turnover, service success rates, first-time fixes, and revenue from services, enabling informed decision-making.
• Guide and develop the technical service team by promoting a results-driven mindset, operational excellence, customer-centric approaches, accountability, and continuous improvement.

What you bring:

• Bachelor’s degree in engineering, business administration, or a related field with a strong foundation in technical service management.
• Over 10 years of experience in technical service or aftersales operations within equipment-based industries, demonstrating deep industry expertise.
• Proven expertise in optimizing inventory, spare parts management through advanced forecasting and demand planning tools.
• Practical experience in implementing ERP systems or digital platforms like Oracle to enhance operational efficiency.
• Strong business acumens, analytical skills with the ability to leverage data for informed decision-making and problem-solving.
• Experience developing after-sales revenue streams such as maintenance contracts and customized service offerings.
• Proficiency in SLA management and workflow optimization to improve field service productivity.
• Excellent communication skills in both Thai and English

What sets this company apart:

This organisation stands out as one of Thailand’s most respected providers of the machine solution. As part of an international group with deep roots across Asia and beyond, it offers employees access to global best practices while maintaining a warm local culture focused on teamwork and mutual respect. The company invests heavily in staff development through regular training programmes designed to keep skills sharp amid evolving industry trends. Above all else, this is an environment where knowledge sharing is encouraged at every level.

What's next:

If you are ready to take on this rewarding challenge where your expertise can truly shape the future of technical services in Thailand’s thriving machinery sector—this is your moment!

Apply today by clicking on the link provided; join a team where your ideas matter and your growth is supported every step of the way.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551