Head of Operations

An exceptional opportunity has arisen for an accomplished Head of Operations to join a leading financial services organisation in Bangkok. This pivotal role is designed for someone who thrives on providing strategic direction and end-to-end oversight across brokerage operations, ensuring that every aspect of service delivery, operational execution, and control outcomes meets the highest standards.

The successful candidate will be instrumental in shaping a resilient, efficient, and compliant operating environment that not only supports business growth but also upholds rigorous governance and risk management practices. With a strong focus on process excellence and transformation, this position offers the chance to drive meaningful change while fostering a collaborative, high-performing team culture. If you are passionate about operational leadership and eager to make a significant impact within a dynamic environment, this is your moment to shine.

* Play a key role in driving operational strategy and transformation within a respected financial institution, ensuring all processes align with both regulatory requirements and business objectives.
* Enjoy the autonomy to shape organisational capability through effective team leadership, talent development initiatives, and the promotion of a supportive, high-performance culture.
* Benefit from working in an inclusive environment that values collaboration, continuous improvement, and stakeholder engagement at every level of the organisation.

What you'll do:

As Head of Operations based in Bangkok, you will play a central role in translating strategic priorities into actionable plans that deliver outstanding results across all facets of brokerage operations. Your day-to-day responsibilities will involve setting clear operating priorities for your department while maintaining rigorous governance routines that ensure alignment with both business objectives and regulatory commitments. You will oversee critical operational processes such as transaction processing and settlement activities while championing process optimisation initiatives that drive efficiency gains. By fostering a disciplined yet collaborative team culture focused on accountability and continuous improvement, you will empower your colleagues to achieve their best work. Your ability to engage constructively with stakeholders—including business leaders, regulators, market participants, and regional partners—will be essential in resolving complex challenges swiftly. Ultimately, your success in this role will be measured by your capacity to sustain high standards of service delivery while advancing the organisation’s reputation for operational excellence.

* Provide comprehensive oversight of brokerage operations, ensuring all activities are executed efficiently, accurately, and in line with both client expectations and internal standards.
* Establish robust policies, procedures, and control disciplines that guarantee consistent execution and full compliance with local regulations as well as group-wide policies.
* Lead the department’s workforce management efforts by designing organisational structures, planning capacity needs, managing performance, coaching team members, and developing succession plans.
* Drive ongoing process reviews and sponsor automation opportunities to enhance efficiency, resilience, and overall service quality across all operational functions.
* Monitor operational risks closely by identifying control issues, addressing audit findings promptly, escalating concerns where necessary, and ensuring timely remediation of any identified gaps.
* Represent the operations function in key forums with business stakeholders, support teams, market participants, and regulators to ensure alignment on governance matters and resolve complex issues requiring senior intervention.
* Oversee day-to-day transaction processing, settlement activities, exception management tasks, and service support functions to maintain accuracy and timeliness throughout the operation.
* Direct departmental readiness for regulatory changes by coordinating responses to audits, inspections, and internal reviews in a timely and well-governed manner.
* Manage resources effectively by overseeing budgets and operating capacity to support current priorities while planning for future capability development.
* Deliver regular executive updates on performance metrics, service issues, risk themes, and progress on transformation initiatives with clear recommendations for management action.

What you bring:

To excel as Head of Operations in this prominent financial services setting requires not only deep technical knowledge but also refined interpersonal skills honed over years spent navigating complex operational landscapes. Your background should reflect substantial experience managing large-scale banking or securities operations where you have consistently delivered reliable outcomes against demanding targets. A thorough grasp of industry-specific regulations coupled with hands-on familiarity regarding transaction processing systems will enable you to anticipate challenges before they arise. Your approach should emphasise empathy when guiding teams through periods of change—balancing firm oversight with encouragement so each member feels valued during their professional journey. Furthermore your adeptness at building consensus among stakeholders ensures smooth implementation of new initiatives even amidst competing priorities. Above all else it is your unwavering commitment towards nurturing an inclusive workplace culture—one where collaboration flourishes—that sets you apart as an ideal candidate for this influential post.

* Bachelor’s degree in Business Administration, Finance, Economics or related discipline; postgraduate or professional qualifications are highly regarded for this senior position.
* Extensive experience leading banking or securities operations with a proven track record managing complex environments focused on control frameworks and service delivery outcomes.
* Deep understanding of brokerage operations including transaction processing workflows, settlement procedures, regulatory requirements specific to the sector, and prevailing market practices.
* Demonstrated expertise in operational risk management encompassing risk identification strategies, control design principles, issue remediation processes as well as audit engagement protocols.
* Proven ability to drive process optimisation projects by enhancing operating models through technology-enabled change initiatives aimed at improving scalability and resilience.
* Exceptional analytical judgement combined with advanced problem-solving skills enabling holistic assessment of issues followed by sustainable solution implementation.
* Executive-level communication abilities paired with stakeholder management skills allowing effective influence across diverse groups including business units as well as regulatory bodies.
* Strong people leadership capabilities demonstrated through successful team development programmes involving coaching sessions along with succession planning efforts within high-performance cultures.
* Client-focused mindset underpinned by resilience plus sound judgement required for thriving within deadline-driven environments where composure is paramount.

What sets this company apart:

This organisation stands out as a beacon of stability and forward-thinking within the financial services sector. Renowned for its commitment to operational excellence and robust governance frameworks, it provides employees with unparalleled opportunities for personal growth alongside professional advancement. The company places great emphasis on fostering an inclusive environment where every voice is heard—encouraging open dialogue between departments so innovative ideas can flourish organically. Employees benefit from access to ongoing training programmes designed not only to enhance technical proficiency but also nurture soft skills vital for long-term career success. With a strong focus on work-life balance supported by flexible working arrangements wherever possible this employer demonstrates genuine care towards staff wellbeing at every stage of their journey. As part of a wider network known for its dependability plus ethical conduct you’ll find yourself surrounded by knowledgeable colleagues who share your passion for delivering outstanding client service whilst upholding the highest standards across all areas of operation.

What's next:

If you are ready to take your career to new heights by making a lasting impact within one of Bangkok’s most respected financial institutions then we encourage you to seize this unique opportunity today.

Apply today by clicking on the link provided – your next rewarding challenge awaits!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551