Head of Collection Operation

* Take ownership of national collections operations with full responsibility for strategy, compliance, and performance outcomes, ensuring targets are consistently achieved through collaborative teamwork. * Enjoy flexible working opportunities and generous training support as you lead data-driven initiatives to optimise productivity and cost efficiency across portfolios.

What you'll do:

As Head of Collection Operations in Bangkok, you will play a central role in shaping the direction of collections activities across the country. Your day-to-day responsibilities will involve developing strategies that maximise recovery rates while minimising losses through careful analysis of portfolio data. You will work closely with cross-functional teams to ensure operational effectiveness is continually enhanced. Compliance will be at the heart of your approach as you establish KPIs and monitor progress against targets. Managing external vendors will require your interpersonal skills as you foster dependable partnerships. Building high-performing teams will be a priority; you will mentor managers and encourage knowledge sharing while planning for succession in key roles. Success in this position means creating an environment where collaboration thrives, operational goals are met consistently, and every team member feels supported in their growth.

• Oversee all aspects of collections operations at the country level, ensuring targets are met through effective collaboration and shared goals.
• Develop comprehensive strategies for collections that maximise recovery rates while minimising losses by leveraging data analytics and industry best practices.
• Monitor portfolio performance closely, implementing operational improvements that enhance efficiency, productivity, and cost optimisation.
• Collaborate with cross-functional teams both locally and regionally to strengthen overall collections effectiveness through open communication and mutual support.
• Ensure strict adherence to regulatory requirements and internal policies by fostering a culture of compliance throughout the organisation.
• Establish clear KPIs for collections activities, track progress meticulously, and provide regular performance reports to senior management for informed decision-making.
• Manage relationships with external vendors and collection agencies by monitoring their performance and optimising their contribution to organisational goals.
• Build, mentor, and nurture high-performing teams by providing guidance, training opportunities, and succession planning for key leadership roles.
• Promote a supportive workplace culture that encourages knowledge sharing, empathy, and professional development among team members.

What you bring:

The ideal candidate for Head of Collection Operations brings extensive experience from the asset management or financial services sector or collection agencies. Your background includes leading large-scale operations where you have consistently delivered positive outcomes by applying industry regulations and compliance standards. You possess advanced analytical skills that enable you to identify areas for improvement within business functions. Your interpersonal strengths shine when managing managers; you know how to nurture talent through mentoring while preparing successors for key positions. Communication is one of your core competencies—you can connect with stakeholders at all levels using both Thai and English fluently. Your proven track record demonstrates reliability in achieving targets through collaborative efforts rather than individual pursuits. You thrive in environments where knowledge sharing is encouraged, training opportunities are available, and supportive leadership is valued.

• Bachelor’s or Master’s degree in Business Administration, Finance or related field is required for this role.
• At least 10 years’ experience in collections, debt management or credit operations with proven leadership capabilities in large-scale operations.
• Demonstrated ability to deliver strong performance outcomes within asset management or financial services industries or collection agencies.
• Comprehensive understanding of industry regulations, compliance requirements and operational best practices relevant to collections.
• Solid grasp of business functions combined with advanced data analytics skills for driving operational improvements.
• Proven experience managing managers and building high-performing teams through mentoring and succession planning.
• Excellent communication skills with the ability to tailor messages effectively for different audiences including senior stakeholders.
• Strong stakeholder management abilities enabling you to foster collaborative relationships internally and externally.
• Good command of both Thai and English languages is essential for effective communication across diverse teams.

What sets this company apart:

This organisation stands out as a leader in its field by prioritising flexibility in working arrangements alongside generous training opportunities designed to help employees grow professionally. The company fosters an inclusive culture where supportive leadership ensures every team member feels valued regardless of their background or experience level. Employees benefit from access to knowledgeable colleagues who share insights freely—creating a communal atmosphere built on trust and mutual respect. Generous pension contributions further demonstrate the company’s commitment to long-term employee wellbeing. By joining this organisation as Head of Collection Operations, you become part of a network dedicated not only to achieving business goals but also nurturing personal development within a warm and collaborative environment.

What's next:

If you are ready to make a meaningful impact in collections operations while enjoying flexible working opportunities within an inclusive environment, apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551