Head of Operations & Client Management

A prestigious international financial institution is seeking a Head of Operations and Client Management to oversee its Markets and Securities Services operations in Bangkok. This pivotal role offers you the opportunity to shape the operational landscape for a leading organisation, ensuring seamless service delivery, robust risk management, and exceptional client satisfaction.

You will be empowered to drive strategic initiatives, foster a culture of collaboration and support, and implement best practices that set new standards for operational excellence. With direct influence over a large, diverse team and the chance to work closely with senior stakeholders across the region, this position provides an outstanding platform for your career growth. The organisation values flexibility, encourages open communication, and is committed to nurturing talent through ongoing training opportunities and supportive leadership.

* Take ownership of end-to-end operations for Markets and Securities Services in Thailand, ensuring high-quality service delivery and continuous process improvement across all products and client segments.
* Collaborate with regional and global teams to implement strategic changes, streamline workflows, and introduce innovative solutions that enhance efficiency while maintaining rigorous regulatory compliance.
* Lead a sizeable team with a focus on professional development, fostering an inclusive environment where every voice is heard, employee satisfaction is prioritised, and teamwork drives success.

What you'll do:

As Head of Operations and Client Management, you will play a central role in shaping the future of Markets and Securities Services operations in Thailand. Your day-to-day responsibilities will involve overseeing complex workflows from front to back office while ensuring that every aspect of service delivery meets the highest standards. You will collaborate closely with cross-functional teams—locally, regionally, and globally—to implement strategic changes that drive efficiency without compromising quality or compliance. By championing process improvements such as automation initiatives or streamlined reporting mechanisms, you will help reduce manual workloads while enhancing accuracy. Your ability to build trust-based relationships with internal partners like Sales or Product Control—and external parties such as regulators or vendors—will be crucial in delivering seamless client experiences. Success in this role means not only meeting but exceeding expectations around risk management, stakeholder engagement, team morale, and operational excellence.

* Provide senior management oversight for all operational activities supporting Markets and Securities Services business in Thailand, ensuring consistent delivery of high-quality services to clients.
* Champion the adoption of best practices from other markets to simplify processes, create synergies across operations, and deliver scalable solutions tailored to local needs.
* Monitor market developments closely to ensure operational readiness for new products or regulatory changes, supporting successful product launches in partnership with Sales, Trading, Product, and Account Management teams.
* Manage operational risk by identifying potential issues early, implementing effective controls, mitigating risks proactively, and ensuring timely escalation when necessary.
* Act as the primary point of contact for local stakeholders regarding operational matters, advocating for client needs and driving service enhancement plans including incident management reporting.
* Build strong relationships with key business partners both internally and externally to support business objectives through dependable service delivery and collaborative problem-solving.
* Drive regional initiatives focused on process improvements within the local market, reducing manual interventions through automation and standardisation wherever possible.
* Ensure transparent communication with global and regional operations teams during strategic change implementations so that all stakeholders remain informed and aligned.
* Oversee performance metrics using agreed key performance indicators (KPIs) and key risk indicators (KRIs), providing regular updates to local business leaders on operational effectiveness.
* Promote a positive team culture by encouraging open dialogue through regular meetings, supporting professional growth opportunities, and maintaining employee engagement at levels above industry benchmarks.

What you bring:

Your background should reflect significant hands-on experience managing operations within the finance sector—preferably supporting investment banking or securities services businesses. You bring not only technical proficiency but also strong interpersonal skills that enable you to connect meaningfully with colleagues at all levels. Your approach is grounded in empathy: you understand how important it is for each team member’s voice to be heard when navigating change. You are adept at balancing competing priorities—whether responding rapidly during incidents or planning long-term process enhancements—and your calm demeanour inspires confidence even during challenging times. Your familiarity with regulatory frameworks ensures that compliance remains central throughout all activities. Above all else: your commitment to nurturing talent sets you apart; you believe that collective success stems from shared goals achieved through mutual respect.

* Extensive experience in finance industry operations—ideally within investment banking or securities services—with proven expertise managing complex processes across multiple product lines.
* Comprehensive understanding of product offerings combined with deep insight into client requirements and prevailing industry practices relevant to Markets and Securities Services.
* Exceptional communication skills enabling you to articulate intricate issues clearly to diverse audiences including senior management, regulators, vendors, or offshore teams.
* Demonstrated ability to identify risks early on; manage conduct-risk effectively; design robust control frameworks; and respond swiftly to incidents or complaints.
* Outstanding organisational skills allowing you to coordinate multiple projects simultaneously while maintaining attention to detail under pressure or during periods of ambiguity.
* Track record of successful people management—including developing talent within large teams from varied backgrounds—and promoting an inclusive culture where everyone feels valued.
* Experience working collaboratively with stakeholders such as Front Office staff, Product Control specialists, Technology partners as well as external parties like regulators or vendors.
* Proven capability in driving process improvements—such as automating reports or streamlining deadlines—to boost productivity without sacrificing quality or compliance standards.
* Ability to adapt quickly within evolving environments marked by frequent changes in products, regulations or market practices; resilience in guiding teams through transformation initiatives.
* Commitment to upholding organisational values around integrity, transparency, teamwork—and fostering a speak-up culture where feedback is welcomed.

What sets this company apart:

This organisation stands out as a global leader renowned for its unwavering commitment to operational excellence within financial services. Employees benefit from being part of an inclusive workplace where diversity is celebrated and individual contributions are recognised. The company invests heavily in professional development—offering access to world-class training programmes designed to help you grow both personally and professionally. Flexible working opportunities are supported wherever possible so that you can maintain balance between career ambitions and personal wellbeing. Supportive leadership ensures that your ideas are valued; open communication channels mean feedback is always welcome; generous pension contributions provide peace of mind for your future. Here you’ll find not just a job—but a community dedicated to helping one another succeed together.

What's next:

If you are ready to make a meaningful impact at one of the world’s most respected financial institutions—and take your career in operations leadership further—this is your moment!

Apply today by clicking on the link provided. Take the next step towards joining an organisation where your expertise will truly matter.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551