Head of Operations

A leading foreign bank in Bangkok is seeking a Head of Operations to oversee and elevate its operational excellence across all products and client segments. This role offers you the opportunity to shape the future of banking operations, ensuring seamless service delivery and supporting new product launches in a rapidly evolving financial landscape.

You will be joining an organisation that values teamwork, knowledge-sharing, and supportive leadership, where your expertise will drive both operational efficiency and high team morale. With flexible working opportunities and access to ongoing training, this position is ideal for someone who thrives in a communal environment and is committed to nurturing both their own growth and that of their team.

* Play a pivotal role in driving operational excellence across diverse financial products and client segments, ensuring error-free service delivery and efficient processes.
* Enjoy flexible working opportunities and continuous professional development through generous training programmes designed to support your career progression.
* Be part of a supportive leadership team that prioritises collaboration, knowledge-sharing, and high team morale, fostering an inclusive workplace culture.

What you'll do:

As Head of Operations based in Bangkok, you will be responsible for overseeing all aspects of operational service delivery within a prominent foreign bank. Your day-to-day activities will involve monitoring market trends for new products, ensuring your team is prepared to support these innovations while maintaining error-free processes across all client segments. You will play a key role in managing operational risk by developing robust frameworks for identification, assessment, mitigation, control, loss identification, and reporting. Success in this role requires you to foster a collaborative environment that supports high morale and job satisfaction among your team members. You will also provide regular performance overviews on operational services while ensuring strategic changes are implemented effectively at local, regional, or global levels. By adopting best practices from other markets and leading initiatives focused on client servicing and retention, you will help drive the bank’s reputation for dependable service. Building strong inter-personal connections with clients, counterparts, regulators, and internal teams will be essential as you work together to achieve shared goals.

* Ensure error-free and efficient operations across all products and clients by implementing best practices from other markets and maintaining rigorous quality standards.
* Monitor new products in the market, assess their impact on operations, and ensure readiness to support changes or new product launches.
* Support the implementation of new products and onboarding of clients by collaborating closely with cross-functional teams to deliver seamless integration.
* Manage operational risk by identifying, assessing, mitigating, controlling, reporting losses, and maintaining robust risk management frameworks.
* Create an environment that encourages effective teamwork, maintains high morale, and promotes job satisfaction among all team members.
* Provide comprehensive oversight on operation service performance, regularly reviewing metrics to identify areas for improvement.
* Ensure successful implementation of local, regional, or global strategic changes within the operations function by coordinating with relevant stakeholders.
* Adopt best practices across portfolio products and client segments from other markets to enhance operational efficiency.
* Lead initiatives aimed at improving client servicing, management, and retention through responsive communication and tailored solutions.
* Foster strong inter-personal relationships with clients, counterparts, regulators, and internal teams to ensure smooth operations.

What you bring:

The ideal candidate for the Head of Operations role brings extensive experience managing large teams within the financial sector—particularly those serving global custodians, broker-dealers, group entities as well as other institutions. Your advanced academic background equips you with the technical knowledge needed to navigate complex banking operations. You possess strong analytical abilities that allow you to evaluate intricate challenges while remaining resourceful in finding solutions. Attention to detail is second nature; you thrive when balancing multiple tasks simultaneously in a fast-paced environment. Your proactive communication style ensures that clients feel understood while counterparts and regulators appreciate your clarity. Operational risk management is an area where you excel—identifying risks early on and implementing effective controls. Your approach is grounded in collaboration; you value communal achievement over individual accolades. Experience supporting new product launches or client onboarding further highlights your adaptability. Above all else, your sensitivity towards inter-personal relationships enables you to build trust across teams—making you an invaluable asset.

* Master’s degree in Finance, Economics or related field is required for this position to ensure deep understanding of financial operations.
* At least 8 years’ experience managing large teams servicing global custodians, broker-dealers, group entities as well as other financial and non-financial institutions.
* Strong analytical skills are essential for evaluating complex operational challenges and identifying effective solutions.
* Resourcefulness combined with energy enables you to adapt quickly to changing environments while maintaining attention to detail.
* Ability to multi-task efficiently in a fast-paced setting ensures timely completion of multiple priorities without compromising quality.
* Proactive communication skills are vital for engaging clients, counterparts, regulators as well as internal stakeholders with clarity and empathy.
* Wide-ranging experience in operational risk management including identification, assessment, mitigation strategies and loss reporting.
* Demonstrated commitment to collaborative teamwork fosters trust among colleagues while promoting communal success.
* Experience supporting new product launches or client implementations within financial services demonstrates adaptability.
* High degree of sensitivity towards inter-personal relationships helps nurture positive connections across diverse groups.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering a supportive workplace culture where collaboration is at the heart of everything they do. Employees benefit from flexible working opportunities that accommodate personal needs while encouraging professional growth through generous training programmes. The leadership team prioritises knowledge-sharing so everyone feels empowered to contribute ideas regardless of their role or tenure. High team morale is maintained through open communication channels that promote inclusivity—ensuring every voice is heard. The company’s dedication to operational excellence has earned it a reputation for dependability among clients worldwide. By joining this organisation as Head of Operations in Bangkok, you become part of a network that values communal success above all else—where your contributions are recognised not just individually but collectively as part of a thriving team.

What's next:

If you are ready to make a meaningful impact within a globally respected bank’s operations team in Bangkok—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551