Head of Business Growth and Operations

A leading organisation in the financial services and BPO sector is seeking a Head of Business Growth and Operations to join their expanding team in Thailand. This pivotal role offers you the chance to shape the future of sales operations across multiple regions, driving revenue growth while ensuring operational excellence.

You will be empowered to lead large teams, optimise processes, and deliver outstanding results in a supportive environment that values collaboration, knowledge sharing, and professional development. With exposure to global markets and a focus on continuous improvement, this position provides an exceptional platform for your career progression. Flexible working opportunities and a commitment to nurturing talent make this an ideal opportunity for those who thrive in inclusive, high-performing environments.

* Take ownership of business growth strategies and operational execution across diverse international markets, with a direct impact on company success and customer satisfaction.
* Lead, mentor, and inspire large sales teams while fostering a culture of support, collaboration, and shared achievement within a dynamic workplace.
* Benefit from flexible working opportunities, ongoing training initiatives, and the chance to work alongside knowledgeable professionals dedicated to your personal and professional growth.

What you'll do:

As Head of Business Growth and Operations, you will play a central role in shaping both strategic direction and day-to-day execution for all aspects of sales operations. Your responsibilities will span from designing innovative growth strategies to overseeing the smooth running of floor activities across multiple regions. You will collaborate closely with cross-functional teams to ensure seamless workflows throughout the customer lifecycle while championing process improvements that drive efficiency. By mentoring your team through regular coaching sessions and performance reviews, you will foster an environment where everyone feels supported in achieving their goals. Your ability to interpret data-driven insights will be crucial in optimising conversion funnels and maximising revenue outcomes. Success in this role means consistently delivering on ambitious targets while upholding the highest standards of compliance and quality.

* Drive monthly and quarterly revenue targets by developing and executing comprehensive sales strategies tailored to various channels and customer segments.
* Oversee the entire sales funnel process including lead generation, qualification, conversion, and revenue tracking to ensure optimal performance at every stage.
* Monitor key performance indicators such as conversion rates and team productivity metrics, using data-driven insights to inform decision-making.
* Design and implement scalable sales processes that enhance efficiency across multiple regions while identifying new growth opportunities.
* Supervise daily floor operations by managing call distribution, workflow coordination between departments, and maintaining high standards of discipline among teams.
* Identify process gaps within the customer journey and introduce improvements that streamline operations while reducing drop-offs.
* Ensure seamless collaboration between sales, onboarding, support, and backend teams for a unified approach to customer acquisition and retention.
* Conduct regular performance reviews, feedback sessions, and coaching initiatives to nurture talent within your team.
* Set clear individual and team targets while tracking progress through robust KPI frameworks.
* Uphold compliance with company policies by maintaining accurate documentation and working closely with internal stakeholders on risk management.

What you bring:

To excel as Head of Business Growth and Operations, you will bring a wealth of experience from high-performance sales environments where exceeding targets is second nature. Your background should include significant time spent managing sizeable teams within complex operational settings—ideally spanning multiple regions or countries. You are adept at interpreting data trends to inform decisions that improve both efficiency and outcomes. Your interpersonal skills enable you to build rapport quickly with colleagues at all levels while fostering a sense of unity within your team. Familiarity with industry-standard technology platforms ensures you can hit the ground running when it comes to process optimisation. Above all else, your commitment to ethical conduct sets you apart as someone who leads by example—ensuring compliance remains at the heart of everything you do.

* A minimum of five years’ experience in sales operations or inside sales roles within call centre or revenue-focused environments is essential for this position.
* Demonstrated history of achieving or surpassing ambitious sales targets through effective strategy implementation is required.
* Proven expertise in managing large teams (10–50+ agents) with a focus on nurturing talent through mentorship, training, and collaborative goal-setting is highly valued.
* Exceptional communication skills combined with strong negotiation abilities are necessary for building trust-based relationships both internally and externally.
* A keen analytical mindset with proficiency in leveraging data-driven approaches for performance management is expected.
* Hands-on experience with CRM systems, dialers, or other sales tracking tools is important for streamlining processes.
* Experience managing international or multi-region sales teams will be considered an advantage for this role.
* Exposure to high-volume environments such as BPOs, fintech firms, telecoms or banking sectors is desirable but not mandatory.
* Multilingual communication skills would be beneficial in supporting diverse teams across different geographies.

What sets this company apart:

This organisation stands out as a leader in its field due to its unwavering commitment to employee development, inclusivity, and operational excellence. The company fosters an environment where collaboration is encouraged at every level—enabling individuals from diverse backgrounds to share ideas freely while working towards common goals. Employees benefit from flexible working arrangements designed to promote work-life balance alongside generous training opportunities that support ongoing professional growth. The leadership team prioritises open communication channels so everyone feels heard and valued regardless of their role or tenure. With access to cutting-edge resources plus exposure to global best practices in sales operations management, you’ll find yourself surrounded by knowledgeable peers who are invested in your success. This is more than just a job; it’s an opportunity to become part of a supportive network where your contributions truly matter.

What's next:

If you are ready to take the next step in your career journey by joining an organisation that values your expertise and supports your ambitions, we encourage you to apply now!

Apply today by clicking on the link provided – don’t miss out on this exciting opportunity!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551