Non-motor Claim (Senior - Manager)

You will play an integral role in overseeing the end-to-end process of non-motor insurance claims. Your day-to-day activities will involve managing the claims operation to ensure every case is handled efficiently, accurately, and in line with company standards. You will be responsible for processing documentation, updating databases, organising records, preparing insightful reports for management review, and coordinating with internal teams such as finance and accounting.

What you'll do:

As the Senior Manager Non-Motor Claims, you will play an integral role in overseeing the end-to-end process of non-motor insurance claims. Your day-to-day activities will involve managing the claims operation to ensure every case is handled efficiently, accurately, and in line with company standards. You will be responsible for processing documentation, updating databases, organising records, preparing insightful reports for management review, and coordinating with internal teams such as finance and accounting. Success in this role requires you to be detail-oriented, responsive to client needs, and proactive in supporting your colleagues. By contributing your expertise in claims management and fostering positive relationships across departments, you will help maintain the company's reputation for exceptional service while driving operational excellence.

• Oversee daily operations of non-motor claims handling and servicing to ensure all claims are processed efficiently and client satisfaction is consistently achieved according to company standards.
• Process claim documentation including correspondence and loss adjuster reports with meticulous attention to accuracy and completeness.
• Open new claims and adjust existing claims within the claim database system, ensuring all information is up-to-date and correctly recorded.
• Organise detailed office or warehouse records by maintaining comprehensive claim files for each incident, supporting effective tracking and retrieval.
• Assist with additional work processing tasks or other responsibilities as needed to support the wider claims team.
• Prepare regular reports for management such as new claim enquiries, monthly claim performance reports, and any ad hoc requests required by senior management.
• Coordinate closely with accounting and finance teams regarding claim payments, ensuring timely and accurate financial transactions.
• Support colleagues by assisting with other tasks as required by management, fostering a collaborative team environment.

What you bring:

The ideal candidate for the Senior Manager Non-Motor Claims role brings a blend of technical expertise, industry experience, interpersonal skills, and organisational ability. Your background in engineering or a related discipline gives you the analytical tools needed for complex insurance scenarios. With at least four years’ experience in general insurance—especially Property & Casualty—you have developed a deep understanding of claims processes. Your positive approach fosters collaboration within the team, helping everyone achieve shared goals. Proficiency in English ensures clear communication across departments and with clients. Attention to detail is crucial as you handle documentation; your organisational skills allow you to keep track of numerous files efficiently. Preparing detailed reports comes naturally to you, providing management with actionable information. Experience working alongside finance teams further highlights your reliability when dealing with important financial matters.

• Bachelor’s degree in Engineering or related field provides you with the technical foundation necessary for understanding complex insurance cases.
• Minimum of four years’ experience in general insurance—preferably within Property & Casualty—ensures you bring proven industry knowledge to the team.
• Your positive attitude enables you to contribute effectively within a collaborative team environment where mutual support is valued.
• Excellent command of English both written and spoken allows you to communicate clearly with clients and colleagues alike.
• Meticulous attention to detail ensures all claim documentation is processed accurately without errors or omissions.
• Strong organisational skills enable you to manage multiple claim files simultaneously while maintaining thorough records for each incident.
• Ability to prepare comprehensive reports equips you to provide valuable insights into claim status and performance for management review.
• Experience coordinating with finance or accounting teams demonstrates your dependability when handling sensitive payment processes.

What sets this company apart:

This organisation stands out as one of Bangkok’s most respected insurance providers due to its unwavering commitment to employee wellbeing and professional development. Employees benefit from flexible working opportunities that accommodate individual needs while promoting work-life balance. Generous pension contributions reflect the company’s dedication to long-term financial security for its staff. Training programmes are regularly offered so that every team member can expand their knowledge base and grow professionally within an inclusive environment. Supportive leadership encourages open communication, knowledge sharing, and teamwork—ensuring everyone feels valued regardless of their background or experience level. The company’s focus on creating a welcoming workplace means employees enjoy both personal fulfilment and career advancement opportunities while contributing meaningfully to client satisfaction.

What's next:

If you are ready to take your career forward in a collaborative environment where your expertise will be valued, apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551