Claims Director (Non-Motor)

A leading insurance provider in Bangkok is seeking a Claims Director for Non-Motor Insurance to oversee and elevate the management of claims across diverse lines such as Property, Fire, Engineering, Liability, Travel, and more. This pivotal role offers you the opportunity to shape strategies, policies, and operational excellence within a supportive and inclusive environment that values collaboration and professional growth.

What you'll do:

As Claims Director Non-Motor Insurance based in Bangkok, you will play a central role in shaping the future of claims management for a respected insurance provider. Your day-to-day responsibilities will involve overseeing complex claims processes across various lines of business—ensuring every claim is handled with precision and fairness. You will work collaboratively with internal teams such as Underwriting, Legal, Actuarial, and Reinsurance to resolve claim-related issues efficiently. By analysing data trends and preparing strategic insights for senior management, you will contribute directly to optimising financial performance. Your ability to manage claim reserves in line with regulatory standards will be crucial for maintaining compliance. Additionally, you will represent the organisation during negotiations or disputes with external stakeholders while fostering positive relationships throughout the industry. Success in this role requires a commitment to operational excellence, customer satisfaction, teamwork, and continuous improvement.

• Develop and implement strategies and policies for the overall management of non-motor insurance claims in accordance with company goals.
• Supervise the end-to-end claims process including notification, assessment, approval, and settlement to ensure accuracy, fairness, and timely resolution.
• Lead and nurture the non-motor claims team across multiple business lines such as Property, Fire, Engineering, Liability, Travel, and other related areas.
• Enhance operational processes and service standards to deliver greater efficiency, transparency, and exceptional customer satisfaction.
• Monitor claim reserves to guarantee adequacy and compliance with financial standards as well as regulatory requirements including OIC guidelines.
• Collaborate closely with departments such as Underwriting, Legal, Actuarial, and Reinsurance to support claim-related matters effectively.
• Analyse claims data thoroughly to track claim ratios and prepare insightful strategic reports for senior management decision-making.
• Manage claim expenses and risks efficiently to optimise profitability while safeguarding the company’s financial performance.
• Represent the organisation in claim negotiations and disputes while building strong relationships with clients, partners, and regulators.

What you bring:

Your extensive background in non-life insurance claims equips you perfectly for the Claims Director Non-Motor Insurance role. You bring proven experience managing complex claims processes across multiple business lines—demonstrating both technical expertise and sensitivity to customer needs. Your academic qualifications underpin your understanding of legal frameworks governing insurance operations. With strong analytical capabilities you can distil actionable insights from data trends that inform strategic decisions at senior levels. Your leadership style emphasises collaboration; you excel at motivating teams through supportive guidance while fostering an atmosphere of trust and mutual respect. Effective communication is second nature to you—enabling seamless interaction between departments as well as external partners. Professional certifications further validate your commitment to ongoing learning within the industry. Above all else your dedication to operational excellence ensures every claim is managed transparently with empathy for all parties involved.

• Bachelor’s degree or higher in Law, Business Administration, Insurance or a related field is required for this position.
• A minimum of 10–15 years’ experience in non-life insurance claims demonstrates your depth of industry knowledge.
• Expertise in handling non-motor claims including Property, Fire, Engineering, Liability, Travel or similar lines is essential.
• Comprehensive understanding of insurance law along with claim regulations and compliance requirements such as OIC guidelines is necessary.
• Exceptional analytical skills paired with a strategic mindset enable you to interpret complex data sets effectively.
• Proven leadership abilities allow you to guide large diverse teams towards shared goals within an inclusive environment.
• Outstanding interpersonal communication skills facilitate effective collaboration across internal teams as well as external stakeholders.
• Professional certifications like ANZIIF or CII or an OIC license are considered advantageous but not mandatory.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee development within an inclusive workplace culture that values collaboration above all else. Flexible working opportunities allow you to balance professional responsibilities with personal priorities—ensuring your well-being remains paramount. Generous pension contributions provide long-term security while comprehensive training programmes support continuous skill enhancement at every stage of your career journey. The company fosters a communal spirit where knowledge sharing is encouraged; supportive leadership empowers individuals to grow together rather than compete against one another. Employees are recognised not only for their technical abilities but also for their interpersonal strengths—creating an environment where everyone feels valued regardless of background or experience level. By joining this team you become part of a network dedicated to delivering superior service standards while nurturing talent through genuine care and encouragement.

What's next:

If you are ready to take on a rewarding challenge where your expertise will be celebrated within a collaborative community—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551