Head of Sales - Consumer Lending (Thai Candidates Only)

A leading financial services organisation in Bangkok is seeking a Head of Sales – Consumer Lending to oversee and optimise all aspects of sales performance and support operations.

An outstanding financial services institution in Bangkok is excited to welcome a Head of Sales – Consumer Lending who will energise and elevate every aspect of sales performance and operational support. This vibrant role empowers you to shape the future of consumer lending, drive revenue growth, and delight customers through compassionate leadership and operational excellence. You’ll thrive in an environment that champions cross-functional teamwork, professional development, and a steadfast commitment to exceptional service. Enjoy flexible working arrangements, generous pension contributions, and continuous training opportunities—making this position perfect for those who flourish in an inclusive workplace where your interpersonal skills and expertise are truly celebrated.

• Take charge of dynamic sales operations across multiple channels including POS, Direct Sales, Telesales, and external agents, ensuring seamless integration and outstanding results.
• Immerse yourself in a culture defined by collaboration and supportive leadership that focuses on nurturing talent, succession planning, and cross-functional teamwork for both personal and organisational growth.
• Benefit from flexible working options, generous pension contributions, and ongoing training programmes designed to help you advance your career while maintaining a healthy work-life balance.

What you'll do:

As Head of Sales – Consumer Lending you will be at the heart of advancing the organisation’s consumer lending strategy. Your daily activities will involve orchestrating multi-channel sales operations—ensuring every touchpoint from POS initiatives to agent-led campaigns delivers exceptional outcomes. You’ll build strong frameworks for measuring success through KPIs while using data analytics to inform smart decisions. By creating motivating incentive structures and overseeing meticulous loan documentation processes you’ll secure operational efficiency and regulatory compliance. Asset management will be under your care as you supervise vehicle title returns and maintain records ready for audit. Post-loan services will require your attention as you manage customer information updates and resolve inquiries quickly. Financial stewardship is key: you’ll administer budgets with a keen eye on cost efficiency and profitability. Leadership is central—you’ll nurture Team Heads along with their teams through coaching that promotes communal growth. Collaboration across departments ensures governance standards are upheld while process improvements keep the business agile. Success in this role means consistently delivering revenue growth alongside high levels of customer satisfaction within a dependable team environment.

• Lead credit loan sales operations by guiding internal channels such as POS, Direct Sales, Telesales, while expanding external agent networks to maximise reach and impact.
• Develop comprehensive KPI frameworks for all sales channels and create engaging promotions and campaigns to boost productivity and conversion rates.
• Leverage internal and external customer databases to ensure effective targeting and engagement strategies across all platforms.
• Establish robust data collection systems for sales performance management; analyse trends; assign targets; monitor achievements; present insightful reports to executive management.
• Design incentive schemes aligned with organisational goals to inspire teams while ensuring reward mechanisms are fair and transparent.
• Oversee loan documentation processes including input, storage, tracking systems, application management, post-loan documentation control, accuracy checks, completeness reviews, and regulatory compliance.
• Manage asset and collateral operations by supervising vehicle title management, title return processes for customers, custody reconciliation procedures, risk mitigation strategies for physical assets, proper documentation maintenance, and audit readiness.
• Supervise post-loan service activities such as customer personal data amendments, NCB notification letter issuance, efficient handling of inquiries or complaints while ensuring service quality meets SLA standards.
• Monitor financial performance by managing operational budgets for sales support functions; evaluate cost efficiency; assess channel profitability; review ROI on campaigns; assist in revenue planning.
• Guide Team Heads along with their teams by setting clear performance standards; fostering accountability; developing talent pipelines; promoting cross-functional collaboration; coordinating with Risk, Compliance, IT & Legal departments.

What you bring:

To shine as Head of Sales – Consumer Lending you bring extensive experience from senior leadership positions within consumer lending or financial services sectors. Your academic background provides solid knowledge while advanced degrees add strategic depth. Professional certifications highlight your dedication to ongoing improvement. You have successfully managed large-scale multi-channel sales operations—balancing internal resources like POS systems with external agent partnerships—to deliver consistent revenue growth. Your analytical skills enable precise interpretation of sales data so targets are met efficiently. Loan documentation is second nature: you understand its importance for compliance and customer trust alike. Asset management skills ensure physical collateral is handled responsibly with full audit traceability. Your leadership style focuses on nurturing talent through coaching programmes that foster loyalty among teams while preparing successors for future responsibilities. Board-level reporting is executed smoothly thanks to your clear communication abilities in both Thai & English. Adaptability defines your approach—you embrace change proactively while keeping strategic objectives firmly in sight.

• Bachelor’s Degree or higher in Business Administration, Marketing, Finance, Economics or Management; Master’s Degree (MBA/Management/Finance) is advantageous for broader strategic insight.
• Professional certifications in Sales Management or Financial Services demonstrate your commitment to industry best practices; Leadership credentials are highly regarded.
• At least 5 years’ experience in senior management or director-level roles overseeing multi-team operations within consumer lending or financial services environments.
• Proven track record managing multi-channel sales including POS systems, direct sales teams and agent networks with measurable outcomes in productivity improvement.
• Expertise in credit loan sales performance management supported by strong analytical skills for interpreting complex data sets related to channel effectiveness.
• Hands-on experience with loan documentation operations encompassing input processes, storage solutions, tracking systems as well as post-loan document control procedures.
• Comprehensive understanding of asset/collateral management processes including vehicle title administration; ability to ensure audit readiness through accurate documentation practices.
• Demonstrated ability to lead multiple teams via senior managers/team heads using people development strategies such as coaching sessions or succession planning initiatives.
• Experience working closely with executive management for board-level reporting requirements; adept at presenting performance insights clearly to stakeholders.
• Adaptive mindset oriented towards innovation coupled with strategic thinking capabilities; fluency in Thai & English (written/spoken) enables effective communication across diverse teams.

What sets this company apart:

This institution stands out through its unwavering commitment to employee development within a supportive leadership framework that prioritises collaboration at every level. The company fosters an inclusive workplace where each team member’s contribution is valued—creating an environment built on trust and mutual respect. Flexible working arrangements empower you to balance professional ambitions with personal wellbeing while generous pension contributions secure your long-term interests. Training programmes are regularly available so you can grow your skillset alongside colleagues who share a passion for excellence in consumer lending. The focus on cross-functional teamwork means you’re never alone: instead you benefit from shared problem-solving that drives both individual achievement and collective success. With a reputation for dependability among clients and partners alike this organisation offers stability without sacrificing progress—making it an ideal destination for those who value both tradition and advancement.

What's next:

If you’re ready to make a real impact in consumer lending while growing your career within a collaborative environment we encourage you to apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551