Business Support & Operations Manager

As Business Support and Operations Manager based in Bangkok you will play a central role in overseeing and managing the daily activities of 4 critical business support departments. Your day-to-day responsibilities will involve coordinating teams across Finance & Accounting, Human Resources & Administration, Supply Chain & Logistics, and Customer Service to ensure smooth operations that align with organisational goals.

The package includes base salary + performance bonus + provident fund

• Coordinate daily operations across Finance and Accounting, Human Resources and Administration, Supply Chain and Logistics, and Customer Service to ensure accuracy, efficiency, compliance, and alignment with company policies.
• Review departmental performance reports, processes, and operational information to validate data integrity and identify opportunities for improvement.
• Provide guidance to functional teams by setting clear expectations for accountability while supporting their alignment with overall business priorities.
• Identify operational gaps, potential risks, and areas for enhancement across all business support functions through regular analysis and feedback loops.
• Establish and monitor key performance indicators (KPIs) aimed at improving productivity, cost efficiency, service quality, and operational effectiveness throughout the organisation.
• Report departmental performance metrics, key issues, and actionable recommendations directly to the General Manager in a timely manner.
• Oversee budgeting processes, financial forecasting activities, cash flow management strategies, and financial reporting in close collaboration with the Finance team.
• Ensure internal controls are maintained within Finance operations while supporting compliance with tax regulations, financial reporting standards, and corporate governance requirements.
• Guide HR operations including recruitment strategies, employee retention initiatives, performance management systems, workforce planning efforts, employee engagement activities, administrative operations oversight, office management responsibilities, facilities supervision, vendor contract negotiations, administrative budget monitoring.
• Supervise supply chain activities such as import/export operations management, customs clearance procedures oversight, inventory control optimisation efforts, warehousing logistics coordination tasks as well as local distribution planning.
• Monitor customer service operations by tracking response times for inquiries or complaints resolution processes; coordinate cross-functional issue resolution efforts affecting customer satisfaction levels; drive workflow improvements enhancing overall customer experience.
• Promote process improvement initiatives by reviewing existing workflows across all business support functions; strengthen cross-departmental collaboration; enhance operational controls; improve reporting mechanisms; foster a culture of accountability focused on efficient resource utilisation.

What you bring:

Your proven experience as a Business Support and Operations Manager will demonstrate your ability to manage multiple departments simultaneously within complex environments. You bring deep knowledge of finance principles human resources practices supply chain logistics techniques customer service standards—all underpinned by strong analytical abilities that enable you to validate information identify risks assess performance accurately. Your background includes at least eight years in progressive roles with three years at senior managerial level overseeing diverse teams. You excel at guiding functional groups coordinating projects across departments holding teams accountable through supportive leadership rather than technical expertise alone. Your excellent communication skills allow you to build trust among stakeholders resolve issues collaboratively promote operational harmony throughout the organisation. Experience within medical devices healthcare equipment technology hardware distribution import/export sectors would further enhance your suitability though it is not essential. Above all your hands-on approach practical mindset sound judgment enable you to connect disparate functions ensuring smooth operations that support broader organisational objectives.

• Bachelor’s degree in Business Administration Management Finance Supply Chain or related discipline is required; a master’s degree is considered advantageous for this role.
• At least eight years of progressive experience in business operations business support or general management with three years spent in senior managerial leadership positions overseeing multiple departments.
• Proven track record managing diverse business support functions ideally including Finance HR & Administration Supply Chain & Logistics Customer Service within complex organisations.
• Broad understanding of financial management principles HR operations best practices supply chain processes logistics coordination techniques customer service standards applicable to large-scale businesses.
• Strong analytical skills enabling you to review reports validate information identify risks assess departmental performance effectively communicate findings to stakeholders.
• Demonstrated ability guiding functional teams coordinating cross-departmental projects holding teams accountable for results through supportive leadership approaches.
• Excellent communication stakeholder management problem-solving decision-making skills allowing you to connect different functions resolve issues collaboratively promote operational harmony.
• Experience working within medical devices healthcare equipment technology hardware distribution import/export industries would be considered beneficial but not mandatory.
• Hands-on management style combined with sound business judgment practical approach towards connecting various departments ensuring smooth operations supporting overall organisational objectives.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive collaborative workplace where every team member’s contribution is valued. Employees benefit from flexible working opportunities designed to accommodate personal needs alongside professional ambitions. Comprehensive training programmes are available empowering staff members to grow their skills develop new competencies advance their careers within the company’s supportive network. The leadership team prioritises shared growth encouraging open communication mutual respect interdepartmental cooperation so everyone feels connected engaged motivated toward common goals. With a focus on continuous improvement operational excellence accountability this company provides an environment where your broad-based management expertise can truly flourish making it an ideal place for professionals seeking both challenge fulfilment in their next career move.