Customer Success Manager (Native Japanese Speaker)

Our client is seeking a dedicated and knowledgeable Native-Speaking Customer Success Manager. This role offers an exciting opportunity to work in the heart of Bangkok, providing post-sales support and driving customer success within the manufacturing transformation sector. You will be working closely with the sales team, engaging customers, managing accounts, and developing a deep understanding of manufacturing technology products.

What you'll do:

As a Customer Success Manager, you will play a pivotal role in supporting our clients' journey. Your day-to-day responsibilities will involve working closely with the field sales team, engaging customers, managing accounts, and maintaining relationships. You will develop an in-depth understanding of manufacturing technology products and use this knowledge to drive customer success. Your meticulous attention to detail will be crucial for maintaining accurate documentation.

• Collaborate effectively with the field sales team
• Engage customers proactively to ensure their needs are met
• Manage accounts meticulously to maintain strong relationships
• Develop a comprehensive understanding of manufacturing technology products
• Maintain accurate and up-to-date documentation
• Use your knowledge of SaaS to drive customer success

What you bring:

The ideal candidate for this Customer Success Manager role brings proven experience from previous customer success roles. You have a data-driven approach that informs your decision-making process. Your effective communication skills, particularly in Japanese (N1 Level), enable you to connect with diverse stakeholders. An understanding of SaaS platforms is essential for this role. Your ability to work collaboratively with sales teams will be key to your success.

• Proven experience in customer success roles
• Data-driven approach to decision making
• Effective communication skills in both English and Japanese (N1 Level)
• Understanding of SaaS platforms
• Ability to work collaboratively with sales teams

What sets this company apart:

Our client is renowned for its commitment to employee growth and development. They offer flexible working opportunities and generous pensions contributions, creating an environment where employees feel valued and supported. Their focus on inclusivity and diversity makes them one of the most desirable employers within the manufacturing transformation sector.

What's next:

Ready for an exciting career move? Don't miss out on this opportunity!

Apply today by clicking on the link!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551