Customer Service Manager – Luxury Sector

Keywords: luxury retail, customer service, omni-channel, clienteling, personalised service, service level agreements, quality standards, compliance regulations, Bangkok

An exciting Customer Service Manager – Luxury Retail (x 1 vacancy) job has just become available at one of the top industry player based in Bangkok. Reporting directly to Head project , this is a role for a customer service manager who is a leader in their field.

Customer Service Manager – Luxury Sector| Bangkok

We’re hiring a Customer Service Manager to lead and elevate the end-to-end customer experience for a top luxury retail brand in Bangkok. In this role, you’ll manage a dynamic team, oversee omni-channel operations (in-store, online, call, chat, social), and drive both service excellence and sales performance.

You’ll champion clienteling strategies that create lasting relationships, ensure compliance with SLAs and data privacy standards, and act as the go-to expert for handling escalations with empathy and efficiency.

What You’ll Do:

• Lead day-to-day operations across all customer service touchpoints

• Drive sales and retention through premium service and personalisation

• Mentor and develop your team to consistently exceed targets

• Align cross-functionally with sales, ops, and marketing

• Ensure full compliance with service and data regulations

• Resolve escalated issues professionally and promptly

• Report on performance and implement ongoing improvements

What You Bring:

• Strong background in luxury or premium retail customer service

• Proven leadership and coaching experience

• Solid grasp of omni-channel service models

• Deep understanding of clienteling and customer loyalty drivers

• Familiarity with data protection (e.g., GDPR) and quality standards

• Analytical mindset and strong communication skills

Why Join:
Join a leading luxury sector known for quality, innovation, and people development. Enjoy a collaborative culture, training opportunities, and the chance to shape an exceptional service journey in one of Asia’s most exciting retail markets.

Apply now via the link below and take the next step in your luxury retail career.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551