Key Account Manager (Medical Devices)

Key Account Manager An exciting opportunity for a Key Account Manager to join a leading global organisation in Thailand, specialising in the healthcare and medical device sector. This role offers you the chance to build long-term relationships with key clients across major hospitals, ensuring their needs are met. You will play a pivotal part in driving sales growth, developing strategic account plans, and collaborating closely with internal teams to deliver outstanding results.

The organisation is committed to fostering a supportive and inclusive environment where your interpersonal skills and dedication to customer satisfaction will be highly valued. With flexible working opportunities and a focus on professional development, this position is perfect for someone looking to make a significant impact within the healthcare industry while enjoying a collaborative and nurturing workplace.

• Play an integral role in managing relationships with key clients across major hospitals in Thailand, focusing on delivering high levels of customer satisfaction and tailored solutions.
• Drive sales and revenue growth by identifying new opportunities within existing accounts, developing strategic account plans, and leveraging your expertise in medical consumables tenders.
• Benefit from a supportive team culture that values collaboration, knowledge sharing, and ongoing professional development within the dynamic healthcare sector.

What you'll do:

As a Key Account Manager based in Thailand’s thriving healthcare sector, you will be entrusted with nurturing vital partnerships across prominent hospitals. Your day-to-day responsibilities will revolve around understanding complex tender processes for medical consumables while proactively seeking ways to expand business within established accounts. By crafting bespoke account plans that address each client’s unique challenges and aspirations, you will help shape the future of healthcare delivery. Your ability to interpret market signals will enable you to anticipate shifts in demand or competitive threats. Working hand-in-hand with colleagues from various departments ensures that every client interaction is smooth and responsive. Regular reporting keeps leadership informed of progress while your commitment to prompt issue resolution cements your reputation as a dependable partner. Building rapport with influential stakeholders such as board members and nursing staff further strengthens your network—positioning you as an indispensable resource for both clients and your organisation.

• Build and maintain strong, long-term relationships with key clients in the healthcare sector, ensuring their needs are consistently met through attentive service.
• Develop a deep understanding of tender processes for medical consumables, particularly within large hospital networks such as Viet Duc Hospital, National Children's Hospital, K Hospital, and other general hospitals in the North region.
• Identify opportunities to increase sales and revenue within existing accounts by analysing client requirements and market trends, then implementing effective strategies to achieve ambitious targets.
• Create and execute comprehensive account plans tailored to each key client’s specific needs and organisational goals, ensuring alignment with broader business objectives.
• Monitor market trends and competitor activities closely to identify potential risks or emerging opportunities that could impact client relationships or business performance.
• Collaborate effectively with internal teams including marketing, product development, and customer service to ensure seamless delivery of products and services that exceed client expectations.
• Prepare regular reports on account status, sales forecasts, and market developments for management review, providing valuable insights for decision-making.
• Deliver exceptional customer support by addressing any issues or concerns promptly and professionally, maintaining high levels of client satisfaction at all times.
• Foster positive relationships with Board of Directors members, tender committees, nurses, and other stakeholders within major hospitals to enhance business opportunities.
• Participate actively in cross-functional meetings to share insights from the field and contribute to continuous improvement initiatives.

What you bring:

To excel as a Key Account Manager in this esteemed organisation, your background should reflect substantial experience managing accounts or driving sales within the healthcare or medical device sectors. Your educational foundation—ideally a bachelor’s degree in nursing or an allied discipline—enables you to engage credibly with clinical professionals. Your interpersonal strengths shine through when communicating across hierarchical levels; whether presenting proposals or resolving concerns empathetically. Familiarity with CRM platforms like Salesforce streamlines your workflow while supporting collaborative efforts across departments. Your approach combines analytical thinking with emotional intelligence—balancing commercial acumen against genuine care for client outcomes. Experience engaging senior hospital figures such as board members or committee representatives gives you an edge when navigating intricate procurement landscapes. Above all else, your enthusiasm for supporting others ensures that every interaction leaves clients feeling valued.

• Several years of experience in sales or account management roles within the medical device or healthcare industry provide you with invaluable sector knowledge.
• A bachelor’s degree in nursing or a related field equips you with essential technical understanding relevant to client needs.
• Exceptional communication skills allow you to connect meaningfully with diverse stakeholders including hospital executives, tender committees, nurses, and internal teams.
• Proven negotiation abilities enable you to secure favourable outcomes during tender processes while maintaining positive relationships.
• Advanced presentation skills help you convey complex information clearly during meetings or pitches.
• Proficiency in CRM software such as Salesforce supports efficient account tracking and data-driven decision making.
• A strategic mindset empowers you to develop innovative solutions tailored to each client’s objectives.
• Self-motivation drives you to pursue excellence even when working independently or remotely.
• Experience building relationships with Board of Directors members or tender committees is highly advantageous for navigating complex procurement environments.

What sets this company apart:

This organisation stands out as a global leader dedicated to advancing health outcomes through innovation and compassionate service delivery. Their presence in Thailand’s healthcare landscape is marked by enduring partnerships with top-tier hospitals—a testament to their reliability and expertise. Employees benefit from an inclusive culture where teamwork is celebrated and individual contributions are recognised. Flexible working arrangements accommodate diverse lifestyles while ongoing training programmes nurture personal growth at every career stage. The company’s commitment to ethical practices ensures that both employees and clients can trust in their shared mission: improving lives through better access to quality medical solutions. By joining this team, you become part of a community united by purpose—where your talents are supported by knowledgeable colleagues who value collaboration above competition.

What's next:

If you are ready to take the next step in your career journey within the healthcare sector, this is your chance to make a lasting difference—apply now!

Apply today by clicking on the link provided below.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551