Customer Service Director (FMCG)

Keywords: Customer Service, Director, Fast-Moving Consumer Goods, FMCG, Bangkok Our client is seeking a highly skilled and experienced Customer Service Director to lead their dynamic team. This role is pivotal in ensuring the highest level of customer service through quick, accurate, and quality execution of order processing, invoicing, and customer complaints handling.

What you'll do:

As a Customer Service Director in the fast-moving consumer goods sector, your role will be multifaceted. You will be at the helm of managing the customer care team, developing their capabilities, and ensuring they deliver top-notch customer service.

• Manage the customer care team including capability development
• Deliver high customer service levels
• Build strategies for the overall Customer Care department
• Lead Order to Cash Process to meet internal & external expectations
• Connect with Global community for process or system improvements
• Ensure quick, accurate execution of order processing, invoicing, and customer complaints handling
• Liaise with cross-functional teams to optimize customer service processes
• Ensure Vendor Managed Inventory is executed optimally
• Develop, maintain and expand network of relevant stakeholders and partners

What you bring:

As a Customer Service Director, your excellent analytical skills enable you to make data-driven decisions that contribute to business success.

• Proficiency in SAP / BW / Power BI
• Strong project management skills
• Experience leading cross-functional teams with excellent motivating and coaching skills.
• Fluency in English
• Excellent analytical skills both quantitative and qualitative.

What sets this company apart:

This is an exciting opportunity to join a global leader in the FMCG industry. The company prides itself on its commitment to delivering exceptional customer service and its focus on continuous improvement. They offer a supportive and inclusive work environment where every team member is valued for their unique contributions. They are committed to fostering a culture of learning and development, providing ample opportunities for professional growth.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link. We look forward to receiving your application!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551