Customer Experience Management

Keywords: Customer Experience, Venue Operations, Staff Management, Collaboration with Stakeholders, Operational Efficiency & Innovation, Sports Entertainment.

An Exciting Customer Experience Management (1x vacancy) to join their team in Bangkok, Thailand. This role offers an exciting opportunity to be part of the transformation of a world-class sports entertainment centre. You will play a pivotal role in enhancing the customer experience at the stadium, ensuring high standards of service delivery, and working closely with various teams to promote the venue's offerings.

What you'll do:

As a Customer Experience Manager, you will be responsible for developing strategies that enhance the overall customer experience at the stadium. Your role will involve managing customer feedback, overseeing guest services, leading a team of customer experience staff, coordinating event logistics, and identifying areas for operational improvement. You will also collaborate closely with various stakeholders to ensure a unified approach to event execution.

• Develop and implement customer service strategies to deliver superior fan experiences
• Manage customer feedback and ensure timely resolution of complaints or concerns
• Oversee guest services including ticketing, concessions, amenities, and accessibility
• Lead, motivate, and manage a team of customer experience and operational staff
• Coordinate logistics for event setup, breakdown, and operations
• Identify areas for operational improvement and implement solutions to increase efficiency

What you bring:

The ideal candidate for this Customer Experience Manager role is a strong leader with excellent motivational skills. You are a fast learner who takes ownership of your work and can adapt quickly to changes. Your collaborative nature allows you to work effectively with different stakeholders both internally and externally. You possess strong communication skills in both Thai and English. Your project management skills enable you to handle special projects from start to finish.

• Strong leadership and motivation skills
• Fast learner with a strong sense of ownership and high responsibility
• Ability to collaborate with different stakeholders both internally and externally
• Strong communication skills in both Thai and English
• Ability to work on weekends and irregular working hours
• Strong project management skills with ability to handle special projects end-to-end

What sets this company apart:

This is an exceptional opportunity to be part of a fast-growing company that is passionate about Sport. The company is committed to revolutionising by transforming the Stadium into a world-class sports entertainment centre while preserving its rich heritage, legacy, and history. Working here provides end-to-end hands-on experiences where you will surely earn a steep learning curve with strong ownership.

What's next:

Ready to take your career to the next level in a fast-paced, dynamic environment? Don't miss this opportunity!

Apply today by clicking on the link. We look forward to receiving your application!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551