Head of Operations

An exceptional opportunity has arisen for an experienced Head of Operations to join a leading international financial institution in Bangkok. This pivotal role offers you the chance to shape and optimise banking operations across multiple teams, ensuring seamless end-to-end processes and compliance with both local and global standards. You will be empowered to drive operational excellence, foster a culture of collaboration, and support your team through ongoing change.

What you'll do:

As Head of Operations based in Bangkok, you will play a central role in orchestrating the smooth functioning of banking operations across multiple domains. Your day-to-day responsibilities will involve guiding teams through complex processes while fostering an environment where collaboration thrives. You will be instrumental in driving process improvements by identifying areas for optimisation and implementing practical solutions that benefit both staff and clients. By championing regular reviews of operational procedures and ensuring strict adherence to compliance requirements, you will help maintain the highest standards of integrity. Your ability to nurture talent through recruitment, training, appraisals, and fair recognition will be crucial in building a resilient team ready to adapt to frequent changes. Additionally, you will act as a bridge between various departments—facilitating communication with regional teams—and contribute actively to product development initiatives. Your commitment to risk management will ensure business continuity even during challenging times.

* Oversee the daily activities of the Banking Operations Team including Payment Cash Management Operations, Trade Services Operations, and Global Market Operations to ensure accuracy and efficiency.
* Optimise resource allocation countrywide by arranging job flexibility among staff within branches and creating effective backup structures across teams.
* Propose and implement initiatives or organisational changes aimed at maximising efficiency using available resources while maintaining high service standards.
* Ensure all operational procedures are reviewed and updated regularly to reflect current best practices and regulatory requirements.
* Lead recruitment, training, performance appraisal, and talent management for operations staff to build a dependable and knowledgeable team.
* Act as the main contact point for regional teams and other departments to enhance processes, set up new products or systems, and meet evolving client demands.
* Provide guidance to resolve complaints or queries from clients and internal stakeholders regarding banking operations promptly and empathetically.
* Contribute to the development of new products or systems by collaborating closely with other business lines to improve processing capabilities.
* Take responsibility for operational risk management within your scope by providing solutions, following up on incidents, and ensuring non-recurrence.
* Lead staff participation in risk assessment activities such as Business Continuity Planning, call tree exercises, tests/drills to ensure preparedness during crises.

What you bring:

To excel as Head of Operations in this prominent financial institution based in Bangkok, you will bring substantial experience overseeing complex banking functions within large-scale organisations. Your expertise will span resource optimisation strategies that promote flexibility among staff while ensuring robust backup systems are always in place. You will have demonstrated your capacity for maintaining up-to-date procedures aligned with evolving industry standards—balancing compliance obligations with practical workflow enhancements. Your approachability combined with excellent communication skills will enable you to address concerns from clients or colleagues thoughtfully. A history of successful collaboration across departments highlights your ability to connect people towards common goals—especially when developing new offerings or refining existing ones. Your proactive stance on risk management ensures that potential issues are addressed before they escalate; meanwhile your familiarity with AML/FS frameworks guarantees adherence at every level. Above all else, your nurturing attitude towards team development sets you apart as someone who builds trust-based relationships founded on mutual respect.

* Extensive experience managing banking operations teams with proven ability to oversee payment management, trade services operations, or global market operations.
* Demonstrated skill in optimising resources across multiple locations by arranging flexible work arrangements among staff members.
* Strong background in reviewing/updating operational procedures regularly to align with best practices and regulatory standards.
* Experience recruiting, training, appraising performance, identifying talents within teams, and rewarding high performers fairly.
* Excellent interpersonal skills for resolving client complaints/queries with empathy while maintaining positive relationships with internal stakeholders.
* Proven track record collaborating with cross-functional teams—including sales, middle office, back office—to enhance processes or launch new products/systems.
* Solid understanding of operational risk management principles including incident resolution/follow-up for non-recurrence.
* Familiarity with business continuity planning activities such as risk assessments or crisis drills/tests within financial institutions.
* Ability to anticipate change needs proactively while demonstrating flexibility in adapting processes or regulations as required.
* Knowledge of anti-money laundering (AML) policies/financial sanctions (FS) controls relevant to banking operations.

What sets this company apart:

This organisation stands out as a leader in the financial sector due to its unwavering commitment to employee wellbeing and professional advancement. The company fosters an inclusive culture where every voice is valued—encouraging open communication across all levels. Flexible working opportunities allow you to balance personal commitments without compromising on career progression. Comprehensive training programmes are designed not only to enhance technical knowledge but also support personal growth through mentorship from experienced professionals. Generous pension contributions reflect their dedication towards long-term security for employees. The leadership team is renowned for its supportive approach—prioritising collaboration over competition—and consistently invests in tools that empower staff at every stage of their journey. By joining this organisation as Head of Operations, you become part of a network that celebrates diversity while striving together towards shared success.

What's next:

If you are ready to take on a rewarding challenge where your expertise can make a real difference within an inclusive environment—this is your moment!

Apply today by clicking on the link provided below.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551