Senior Account Manager - Securities

Our client is seeking a Senior Account Manager to join their Securities Services division. This role offers an exciting opportunity for individuals looking to grow their career in a dynamic and rewarding environment.

The successful candidate will play a crucial role in managing strategically important client relationships, delivering industry-leading services, and driving the 'Next Generation' of account management. This role is perfect for those who are passionate about client satisfaction, relationship building, and continuous improvement

What you'll do:

As a Senior Account Manager, your primary responsibility will be to ensure the highest levels of satisfaction, retention and reference-ability of the client base. You will act as the core relationship touch point across products for a select number of clients. Your role will involve working closely with various teams including Client Service Management, Client Executives, Operations, Digital & Data; Client & Sales Enablement; Product; and Global Relationship Bankers. You will also be responsible for managing relationships with clients and other senior stakeholders throughout the industry. This role requires you to plan and attend client events appropriately and ensure that client feedback and key management reporting is effectively produced and utilised.

• Work closely with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction
• Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
• Proactively manage non-operational queries, issues and escalations across all products and jurisdictions
• Conduct and manage service reviews and support ongoing client due diligence
• Manage commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement
• Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements.
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business

What you bring:

The ideal candidate for the Senior Account Manager role will bring a wealth of experience in Securities Services, client management, business implementation/change, business development or senior operational leadership. Your excellent communication and presentation skills will enable you to lead and manage meetings effectively. You will have a proven track record in maintaining and retaining client relationships across securities services products. Your understanding of core commercial and contractual drivers and business performance will be crucial in this role. Your ability to adapt to the changing demands of the industry, clients and internal stakeholders will be highly valued. Furthermore, your understanding of controls, risk management (product and market) and mitigation techniques will be essential for success in this role.

• Minimum of 8 years’ experience in Securities Services, client management, business implementation/change, business development or senior operational leadership
• Excellent communication and presentation skills with an ability to lead and manage meetings
• Track record in maintaining and retaining client relationships across securities services products
• Understanding of core commercial and contractual drivers and business performance
• Ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Capacity to operate across a complex organisation collaboratively while ensuring that the agreed client agenda is effectively managed
• Understanding of regulations that govern securities services arena particularly those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

What sets this company apart:

Our client is a global leader in providing industry-leading services to corporate and institutional clients worldwide. They offer a diverse range of skills and jurisdictional experience across the full range of countries and territories in which their businesses operate. They are committed to offering opportunities, support and rewards that will take their employees further. Their commitment to innovation, continuous improvement and client satisfaction sets them apart from other companies in the industry.

What's next:

Ready for an exciting new direction? Apply now!

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551