Digital Service Delivery Manager

We are looking for a highly capable Digital Service Delivery Manager to take full ownership of the end-to-end delivery and governance of mobile services supporting partner initiatives. In this role, you will ensure services consistently deliver business value, meet user expectations, and comply with internal policies, regulatory standards, and risk management frameworks.

You will also oversee third-party vendors, ensuring strict alignment with Third Party Risk Management (TPRM), CPRM practices, and DORA (Digital Operational Resilience Act) where applicable. This position plays a key role in driving secure, compliant, and high-performing service delivery, while leveraging data and AI to enable continuous improvement and innovation.

Key Responsibilities

• Own and drive the delivery and performance of mobile services, ensuring alignment with business goals, user expectations, and compliance requirements.
• Lead vendor and third-party governance, ensuring full adherence to TPRM/CPRM frameworks, contractual commitments, and risk controls.
• Ensure services meet regulatory and internal compliance standards (including DORA), with a strong focus on operational resilience, risk mitigation, and security.
• Orchestrate collaboration across cross-functional teams (engineering, operations, security, and compliance) to ensure seamless and efficient service delivery.
• Define, monitor, and optimize service performance through KPIs and SLAs, driving measurable improvements in user experience and business outcomes.
• Proactively identify, assess, and mitigate risks across service delivery, vendor ecosystem, and operational processes.
• Champion continuous improvement by embedding best practices in service management, governance, and delivery excellence.
• Leverage AI and data-driven insights to enhance service quality, predict issues, and support strategic decision-making.
• Establish and maintain robust service documentation, policies, procedures, and compliance records.
• Build and manage strong stakeholder relationships, ensuring alignment, transparency, and effective communication at all levels.
• Mentor and guide team members, fostering a high-performance culture focused on accountability, quality, and continuous improvement.

Key Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline (or equivalent experience).
• Strong expertise in service management frameworks (e.g., ITIL) and governance best practices.
• Demonstrated experience in Third Party Risk Management (TPRM), CPRM, and vendor governance.
• Solid understanding of regulatory frameworks such as DORA, with hands-on experience in compliance, risk, and operational resilience.
• Experience working closely with mobile development teams and modern technology stacks.
• Excellent stakeholder management, communication, and leadership capabilities.
• Familiarity with tools such as JIRA and Confluence with strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Exposure to AI/automation in service management is highly advantageous.

Our client is open to global talent willing to relocate to Thailand. As a Digital Service Delivery Manager, you will combine strategic leadership with hands-on delivery expertise, leading international teams while actively driving execution and service outcomes. The organization provides full support for work permit and visa processing to ensure a smooth relocation experience.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551