Site Reliability Engineer (Thai Nationality)

Our client is currently looking for a Site Reliability Engineer to own the reliability, scalability, and performance of high-throughput, transaction-driven production systems. This role will focus on ensuring service availability, operational resilience, and safe delivery through strong observability, automation, and incident leadership practices.

The ideal candidate has deep hands-on experience operating complex distributed systems in production, leading incident response, and embedding reliability and security into system design and day-to-day operations.

Key Responsibilities

• Own service reliability for transaction platforms by defining and maintaining SLOs, SLIs, and error budgets.
• Ensure high availability, performance, and scalability of high-throughput, transaction-driven systems.
• Identify, troubleshoot, and remediate capacity, performance, and scalability constraints.
• Perform capacity planning and optimize systems for peak and sustained traffic.
• Design, implement, and operate observability solutions (monitoring, alerting, logging, tracing, dashboards).
• Analyze transaction flows to detect bottlenecks, failure modes, and systemic risks.
• Act as primary responder for production incidents, leading diagnosis, mitigation, and recovery.
• Define, execute, and continuously improve incident response, escalation, and post-incident review processes.
• Lead root cause analysis and implement preventive measures to reduce recurrence.
• Design and operate CI/CD pipelines to support safe, repeatable, low-risk deployments.
• Automate deployments, rollbacks, recovery, and operational workflows.
• Ensure services comply with security, access control, and regulatory requirements.
• Partner with security teams to implement encryption, IAM, and platform safeguards.
• Embed reliability, security, and operational resilience into system design and operations.

Key Qualifications

• Hands-on experience designing, operating, and scaling large-scale production systems with a strong focus on reliability, performance, and resilience.
• Strong analytical and troubleshooting capabilities across distributed systems, infrastructure, networking, and applications.
• Practical use of SLOs and error budgets to guide engineering priorities and operational trade-offs.
• Experience building and maintaining observability platforms, including metrics, logging, and distributed tracing.
• Proven ability to anticipate, assess, and reduce risks related to availability, latency, and capacity.
• High proficiency in automation and scripting to eliminate manual work and improve system stability.
• Hands-on experience operating workloads on cloud platforms such as AWS, Azure, and GCP.
• Solid operational knowledge of containerization and orchestration technologies, including Docker and Kubernetes.
• Experience designing, implementing, and governing CI/CD pipelines for production-grade systems.
• Working knowledge of security controls, IAM, and compliance requirements in transaction-heavy environments.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551