IT Services Financial and Contract Manager

A leading global organisation is seeking an IT Services Financial and Contract Manager to join their Bangkok team. This pivotal role offers you the opportunity to shape the commercial backbone of service and project delivery, ensuring efficient, compliant, and customer-centric outcomes across multiple operating entities. You will be at the heart of financial stewardship, contract management, and stakeholder partnership, driving cost efficiency and business success.

What you'll do:

As an IT Services Financial and Contract Manager based in Bangkok, you will play a crucial role in shaping the commercial landscape of service delivery. Your day-to-day responsibilities will involve managing contracts from negotiation through execution while ensuring regulatory compliance. You will govern financial operations such as budgeting, invoicing, timesheet administration, forecasting costs and revenues, resolving disputes, processing credit notes, and handling back-charging across various operating entities. Building strong relationships with both clients and internal teams will be essential as you align service delivery with business objectives. You will drive billing management processes using platforms like ServiceNow PPM while supporting provider management and contingent budgeting. Planning SAP WBS for project services alongside procurement tracking will form part of your routine tasks. Additionally, you will enable new service launches by overseeing commercial implementation phases for innovative solutions. Success in this role requires a commitment to continuous improvement—optimising KPIs for efficiency—and a collaborative approach that supports communal goals within a supportive leadership structure.

• Lead the management of contracts for IT services and projects from initiation through completion, ensuring all obligations are met and relevant regulations are adhered to.
• Negotiate commercial terms with providers and partners while maintaining compliance standards throughout the contract lifecycle.
• Govern financial processes including budget planning, invoice handling, timesheet tracking, cost forecasting, revenue projections, accruals management, dispute resolution, credit note processing, and back-charging across operating entities.
• Monitor key performance indicators for both services and projects; implement improvements that enhance efficiency and effectiveness while continuously tracking product-level commercials.
• Collaborate closely with stakeholders such as clients and internal teams to build dependable relationships that support communal goals and align delivery with broader business objectives.
• Drive core commercial processes including billing management, spend control measures, preparation of ad-hoc reports for senior leadership, PPM process management via ServiceNow platform, provider management support, and contingent budgeting activities.
• Plan and manage SAP Work Breakdown Structures (WBS) for project services; oversee procurement tracking systems; approve purchase requests; manage Fieldglass checklist processing; execute Run/Project Order Agreements in alignment with inter-departmental requirements.
• Enable new service launches by steering the commercial implementation phase for innovations while ensuring adherence to central standards defined by the wider team.
• Support governance initiatives by executing structured planning activities that ensure compliance at scale within a collaborative framework.
• Champion continuous improvement by identifying opportunities to optimise delivery models and cost structures in response to evolving business needs.

What you bring:

To excel as an IT Services Financial and Contract Manager you will bring proven experience in commercial management within IT service environments or similar fields. Your academic background should include a relevant degree such as Information Technology or Business Administration—or equivalent practical experience. You possess hands-on expertise in contract negotiation coupled with analytical capabilities that allow you to steward complex financial operations responsibly. Your outstanding organisational skills are complemented by interpersonal sensitivity which enables you to build dependable relationships across diverse stakeholder groups. Communication excellence is critical: fluency in English allows you to connect effectively across cultures. A basic understanding of AI technologies demonstrates your curiosity about emerging trends in IT products’ commercial contexts. Proficiency in MS Office tools alongside ServiceNow PPM platform usage ensures you can manage core processes efficiently; familiarity with Ariba procurement systems and SAP workflows further strengthens your toolkit. You are eager to learn new platforms independently—such as JIRA or Confluence—showing adaptability within communal frameworks. Your team-oriented mindset supports collaborative goals while your solution-driven approach ensures structured process execution at scale.

• Bachelor’s degree in Information Technology, Computer Science or related field is required; alternatively a degree in Business IT, Economics or Business Administration (or equivalent experience) is highly valued.
• Hands-on experience in commercial management within service environments or related fields coupled with proven contract negotiation skills is essential.
• Analytical strengths in decision-making combined with problem-solving abilities that demonstrate responsible stewardship over complex financial matters.
• Outstanding organisational skills paired with interpersonal sensitivity that enables effective stakeholder relationship management across diverse groups.
• Excellent communication skills including fluent spoken and written English; ability to work collaboratively across cultures and functions is vital.
• Basic knowledge of AI technologies along with curiosity about their practical application within commercial contexts for IT products is desirable.
• Proficiency in MS Office suite as well as ServiceNow PPM platform; familiarity with Ariba procurement tools; SAP expertise; understanding of PPM Process workflows; SAP BW experience is mandatory.
• Willingness to independently learn additional tools such as JIRA project tracking software, eazyBI analytics platform, BigPicture portfolio management tool, and Confluence documentation system is appreciated.
• Team-oriented mindset that thrives on co-operation within communal frameworks while demonstrating solution-oriented approaches to structured process execution at scale.
• Commitment to continuous learning through training opportunities provided by the organisation.

What sets this company apart:

This global organisation stands out for its commitment to fostering an inclusive workplace where collaboration thrives. Employees benefit from flexible working opportunities designed to support work-life balance alongside generous training programmes that encourage continuous professional development. The company’s supportive leadership style nurtures growth by empowering individuals through knowledge sharing networks and communal engagement initiatives. With a focus on dependability and responsible stewardship over business outcomes—especially within IT services—the organisation provides an environment where your contributions are valued as part of a larger team effort. By prioritising interpersonal connections among colleagues from diverse backgrounds they create a warm atmosphere conducive to personal fulfilment as well as professional achievement.

What's next:

If you feel ready to connect your expertise with this exciting opportunity—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551