Head of IT Operation and Security ( Thai Candidate Only)

A leading financial institution is seeking a Head of Information Technology Operations and Security to oversee the stability, security, and efficiency of its IT environment. This pivotal position offers you the opportunity to shape the future of banking technology by ensuring robust network operations, safeguarding critical systems, and driving continuous improvement across all IT functions.

What you'll do:

As Head of Information Technology Operations and Security, you will be entrusted with safeguarding the bank’s digital assets by managing complex networks, securing sensitive information, and optimising system performance. Your day-to-day responsibilities will include coordinating closely with various departments to ensure seamless operation of critical banking applications while proactively identifying areas for enhancement. You will champion best practices in IT governance by enforcing rigorous security standards across all domains. By fostering a culture of collaboration within your team, you will facilitate knowledge sharing and skill development that strengthens overall organisational capability. Your ability to resolve technical challenges efficiently will be instrumental in maintaining high service levels for both internal stakeholders and customers. Additionally, you will play a vital role in strategic planning by analysing departmental needs, preparing annual IT budgets, monitoring resource allocation, and supporting new projects as requested by management. Through your leadership, you will help create an environment where technology empowers business growth while upholding trustworthiness and regulatory integrity.

• Oversee the regular maintenance and optimal functioning of all IT networks and infrastructure to guarantee uninterrupted banking operations.
• Ensure that all systems and applications remain secure, stable, and compliant with internal policies as well as industry regulations at all times.
• Coordinate annually with relevant departments to validate the effectiveness of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP), ensuring operational resilience.
• Supervise the management and upkeep of computers, workstations, peripherals, and related hardware throughout the organisation.
• Lead IT training initiatives to ensure authorised users are proficient in hardware usage and application performance while adhering strictly to security protocols.
• Monitor adherence to comprehensive IT Security Policies and 11 Domain IT Security Standards, overseeing data archiving, record-keeping, and backup procedures according to established guidelines.
• Collaborate with internal teams to monitor anti-virus protection across all devices, ensuring timely updates and legal software licensing compliance.
• Direct IT support activities for troubleshooting technical issues promptly while administering key functions on security systems such as PABX, Access Control, and Surveillance Systems.
• Guide subordinates by providing clear direction so they fulfil their responsibilities in line with employment conditions and organisational expectations.
• Act as a consultant on IT matters for colleagues across departments while supporting business improvements through effective solutions.

What you bring:

Your extensive background in information technology management equips you with the insight needed to navigate the unique demands of the banking sector. As Head of Information Technology Operations and Security, your proven track record includes not only technical proficiency but also strong interpersonal abilities that foster trust-based relationships across departments. You bring hands-on experience managing large-scale infrastructure projects from inception through completion while maintaining unwavering attention to detail regarding compliance obligations. Your commitment to continuous learning keeps you abreast of emerging trends in cybersecurity—enabling you to anticipate risks before they materialise. With a consultative approach rooted in empathy and collaboration, you empower colleagues at every level to embrace new technologies confidently. Your analytical mindset allows you to assess organisational needs holistically when developing annual budgets or recommending process enhancements. Above all else, your dedication to nurturing talent within your team ensures sustainable growth for both individuals under your guidance and the wider organisation.

• Bachelor’s or Master’s degree in Information Technology, Computer Science or a related discipline is required for this senior position.
• At least 8–10 years’ experience in IT management within banking or financial services demonstrates your deep understanding of sector-specific challenges.
• Comprehensive knowledge of IT infrastructure design, network administration principles, and advanced system security measures is essential for success.
• Familiarity with core banking applications as well as Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) processes is highly valued.
• Proficiency in implementing IT Security Policies alongside 11 Domain IT Security Standards ensures robust protection against evolving threats.
• Demonstrated ability to supervise diverse teams effectively while managing multiple projects under strict regulatory frameworks is crucial.
• Expertise in troubleshooting complex application issues coupled with skills in process optimisation enhances operational efficiency.
• Excellent interpersonal communication skills enable you to liaise confidently with other departments, deliver impactful consultancy advice, and provide targeted IT training sessions.
• Solid understanding of legal software licensing requirements combined with practical experience in data security supports full compliance with industry regulations.
• Experience preparing detailed IT budgets, allocating resources wisely, and optimising costs contributes directly to organisational sustainability.

What sets this company apart:

This organisation stands out as a trusted leader within Thailand’s financial services sector due to its unwavering commitment to technological excellence paired with a supportive workplace culture. Employees benefit from flexible working arrangements designed to promote work-life balance without compromising productivity or personal wellbeing. The company invests heavily in ongoing training opportunities so that staff remain at the forefront of industry developments—empowering them to deliver exceptional service every day. Collaboration is deeply embedded into daily operations; open communication channels encourage idea sharing between teams regardless of hierarchy or department boundaries. By prioritising inclusivity alongside professional growth initiatives such as mentorship programmes or cross-functional projects, this employer creates an environment where everyone feels valued for their unique contributions. Furthermore, transparent leadership practices ensure that achievements are recognised promptly—reinforcing loyalty among employees who take pride in shaping the future of banking together.

What's next:

If you are ready to make a lasting impact on banking technology while advancing your career within an inclusive environment that values expertise—this is your moment!

Apply today by clicking on the link provided; seize this opportunity to join an esteemed financial institution dedicated to excellence.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551