Supervision Engineer (Zabbix/ITOM)

What you'll do:

As a Supervision Engineer based in Bangkok, you will be entrusted with maintaining the operational integrity of critical hypervision and supervision tools. Your day-to-day activities will involve supporting users across various departments, ensuring they have access to reliable monitoring solutions while promoting best practices. You will collaborate closely with project teams to implement automation strategies that optimise system performance. Deploying configurations efficiently will be central to your responsibilities, alongside ensuring strict adherence to PCI DSS regulations. By acting as a subject matter expert, you will guide colleagues through complex technical challenges and identify opportunities for improvement. Your efforts will ensure robust application and infrastructure monitoring services are delivered consistently across all IT environments. Success in this role requires an ability to balance independent work with effective teamwork, always striving for excellence in service delivery.

• Ensure the operational maintenance of group hypervision and supervision tools including ServiceNow ITOM, CheckMK, and Zabbix by regularly monitoring performance and addressing any issues promptly.
• Provide responsive support to users by communicating good practices and offering guidance on effective utilisation of supervision systems.
• Assist project teams in implementing automated and 'as code' supervision solutions to streamline processes and enhance efficiency across all IT environments.
• Deploy configurations for supervision tools with precision, ensuring seamless integration into existing infrastructure while minimising disruption.
• Guarantee compliance with PCI DSS regulations by conducting regular audits, updating documentation, and collaborating with relevant stakeholders to address gaps.
• Promote good supervision practices throughout the organisation by developing guidelines, delivering training sessions, and fostering a culture of continuous improvement.
• Act as a subject matter expert for all matters related to supervision by staying up-to-date with industry trends and providing informed recommendations to colleagues.
• Identify areas of improvement within current monitoring systems and propose adapted solutions that align with organisational goals and regulatory requirements.
• Deliver reliable application and infrastructure monitoring services for all IT environments within the group by leveraging advanced technologies and analytical insights.
• Work both independently and collaboratively as part of a team to achieve shared objectives while contributing positively to the overall work atmosphere.

What you bring:

To excel as a Supervision Engineer in this organisation, your background should reflect substantial experience managing sophisticated monitoring tools within large-scale IT environments. Your academic qualifications provide a solid foundation upon which your practical skills are built. You possess certifications that validate your expertise with key platforms such as Zabbix, ServiceNow ITOM, and CheckMK—each integral to the group’s operations. Your familiarity with PCI DSS regulations means you understand the importance of compliance in every aspect of system monitoring. Beyond technical abilities, your analytical approach enables you to interpret complex data sets effectively while troubleshooting issues proactively. You are comfortable navigating diverse technologies including Jolokia, Grafana, InfluxDB, AWS cloud services, and Linux operating systems. Importantly, your interpersonal skills allow you to thrive both independently and as part of a collaborative team—ensuring dependable support for colleagues while driving continuous improvement initiatives.

• Bachelor's degree in Computer Science or a related field is required to demonstrate foundational knowledge essential for success in this role.
• At least three years of experience in a similar position ensures you bring proven expertise in managing supervision tools within complex IT environments.
• Familiarity with PCI DSS regulations is crucial for maintaining compliance across all monitoring activities within the organisation.
• Zabbix certification highlights your specialised skills in utilising one of the core supervision platforms used by the group.
• ServiceNow ITOM certification showcases your proficiency in managing enterprise-level operational tools effectively.
• CheckMK certification further demonstrates your capability in handling advanced monitoring solutions tailored to diverse infrastructure needs.
• A deep understanding of modern IT environments enables you to navigate intricate systems confidently while identifying areas for optimisation.
• An analytical mindset allows you to assess data accurately, troubleshoot issues efficiently, and propose well-informed improvements.
• Technical proficiency with ServiceNow ITOM, CheckMK, Zabbix, Jolokia, Grafana, InfluxDB, AWS, and Linux equips you with versatile skills applicable across multiple platforms.
• Ability to work both independently and collaboratively ensures you can contribute meaningfully within team settings while also taking initiative when required.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where collaboration is encouraged at every level. Employees benefit from flexible working opportunities designed to support work-life balance without compromising professional development. The company invests heavily in training programmes that empower staff members to expand their skillsets continuously—ensuring everyone remains knowledgeable about emerging technologies relevant to their roles. A culture of support permeates the environment; team members share insights freely while management provides clear guidance on career progression pathways. The organisation’s dedication to regulatory compliance underscores its reputation for reliability within the industry. By joining this team as a Supervision Engineer, you become part of an environment where your contributions are valued—and where personal growth is actively supported through ongoing learning initiatives.

What's next:

If you are ready to take the next step in your career journey as a Supervision Engineer within an inclusive and supportive environment in Bangkok, we encourage you to apply now!

Apply today by clicking on the link provided—your future starts here.