Lead SAP Customer Service Specialist

Our client is seeking a Lead SAP Customer Service (CS) Specialist to join their team in Bangkok. This role offers the opportunity to oversee and integrate SAP CS systems, support Salesforce CRM initiatives, and perform data analysis to drive strategic decisions. The successful candidate will act as a crucial link between local teams and regional/global IT and business functions, ensuring alignment with business goals.

What you'll do:

As a Lead SAP CS Specialist, your role will be multifaceted. You will oversee the operation and integration of SAP CS systems, ensuring they align with business goals. Your expertise in Salesforce CRM will be invaluable as you support initiatives that drive the company forward. Your ability to analyse data will help identify trends and insights that can inform strategic decisions. You'll also conduct User Acceptance Testing (UAT), providing training and documentation for end users. Acting as a bridge between local teams and regional/global IT functions, your communication skills will be key.

• Oversee the operation and integration of SAP CS systems
• Support Salesforce CRM initiatives aligned with business goals
• Perform data analysis to identify trends and insights that can inform strategic decisions
• Conduct User Acceptance Testing (UAT) and provide training/documentation for end users
• Act as a bridge between local teams and regional/global IT and business functions
• Ensure good communication between all stakeholders

What you bring:

The ideal candidate for the Lead SAP CS Specialist role brings strong knowledge of SAP CS or SD systems, along with proficiency in both Thai and English languages. Experience with Salesforce CRM is essential, as is the ability to perform data analysis to identify trends. You should have experience conducting UAT (User Acceptance Testing) and providing training/documentation for end users. Your excellent interpersonal skills will enable you to act as a bridge between local teams and regional/global IT functions.

• Strong knowledge of SAP CS or SD
• Proficiency in Thai and English languages
• Experience with Salesforce CRM
• Ability to perform data analysis to identify trends
• Experience conducting UAT (User Acceptance Testing)
• Ability to provide training/documentation for end users

What sets this company apart:

Our client is a leading player in the retail industry, known for their commitment to innovation and excellence. They offer an inclusive work environment where every team member's contribution is valued. With opportunities for professional growth and development, they invest in their employees' success.

What's next:

Ready to take the next step in your career? Don't miss this exciting opportunity!

Apply today by clicking on the link. We look forward to receiving your application.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551