Web Platform Operations Specialist

A leading global education consultancy is seeking a Web Platform Operations Specialist to join their vibrant team in Bangkok. This is an exceptional opportunity for you to play a pivotal role in ensuring the organisation’s website remains accurate, functional, and engaging for international students and partners worldwide.

What you'll do:

As a Web Platform Operations Specialist based in Bangkok, you will be responsible for ensuring the smooth day-to-day running of the organisation’s digital presence. Your role will involve managing content updates across various sections of the site—ranging from blogs to campaign assets—while maintaining strict adherence to brand standards. You will collaborate extensively with colleagues from different departments to implement improvements based on SEO insights and user feedback. By monitoring site health metrics and performing rigorous quality assurance checks before every launch or update, you will help deliver an optimal browsing experience for users worldwide. Your ability to juggle multiple priorities while providing technical support will be crucial in keeping the platform up-to-date and fully functional. Success in this position means consistently delivering high-quality web operations that underpin the company’s mission of supporting international students throughout their educational journey.

• Maintain and update website content across all pages, forms, banners, blogs, landing pages, and campaign assets to ensure accuracy and alignment with brand guidelines.
• Collaborate closely with the SEO team to translate performance insights into actionable on-site improvements by sourcing, updating, and implementing relevant website content.
• Manage comprehensive website reporting by creating dashboards, analysing performance metrics such as traffic and engagement, and preparing periodic reports for internal stakeholders.
• Monitor overall website health by identifying broken links, page errors, loading issues, and coordinating with developers or technical partners to resolve any problems efficiently.
• Support basic SEO hygiene through regular updates of metadata, URL structures, redirects, and page layouts to enhance search engine visibility and user experience.
• Perform thorough quality assurance checks before and after website updates or campaign launches to guarantee consistency across devices, browsers, and screen sizes.
• Work collaboratively with Marketing, Content, Design & Creative, and SEO teams to support ongoing initiatives that drive lead generation and student engagement.
• Utilise CMS platforms such as WordPress for hands-on content management tasks while adhering to project timelines and multiple priorities.
• Assist in basic technical troubleshooting by identifying issues promptly and escalating them when necessary for swift resolution.
• Ensure all website information remains current by proactively managing updates in line with organisational objectives.

What you bring:

To excel as a Web Platform Operations Specialist, you will bring a blend of technical proficiency and collaborative spirit honed through several years of hands-on experience managing complex websites. Your background includes working confidently with popular CMS platforms like WordPress where you have overseen content updates from inception through publication. You are comfortable navigating analytics dashboards to extract actionable insights that inform ongoing improvements. Your familiarity with basic coding languages such as HTML/CSS allows you to troubleshoot minor issues independently while your understanding of UX best practices ensures every update enhances user satisfaction. Organisationally adept, you thrive when balancing multiple projects under tight deadlines—always maintaining high standards of accuracy thanks to your keen eye for detail. Your interpersonal skills enable you to communicate clearly across departments in both English and Thai; previous exposure to marketing-driven environments further equips you for success in this multifaceted role.

• Bachelor’s degree in a relevant field demonstrating foundational knowledge required for effective web operations management.
• At least three years of proven experience in website maintenance or web platform operations within a fast-moving environment.
• Hands-on expertise with CMS platforms such as WordPress or similar systems for efficient content management tasks.
• Familiarity with Google Analytics for basic reporting and monitoring of key site performance indicators.
• Experience using project management tools like Asana, Trello, Jira or equivalent to coordinate updates across teams effectively.
• Basic understanding of HTML/CSS along with awareness of UX principles and conversion rate optimisation fundamentals is highly desirable.
• Demonstrated ability to manage multiple updates simultaneously while prioritising deadlines without compromising quality.
• Excellent communication skills in both English and Thai (written and spoken) enabling effective cross-functional collaboration.
• Strong organisational skills paired with meticulous attention to detail ensuring accuracy across all aspects of web maintenance.
• Previous experience supporting marketing teams or lead-generation websites would be considered an advantage.

What sets this company apart:

This organisation stands out as one of the world’s most respected consultancies with roots dating back nearly two decades and an expansive global footprint covering more than 100 locations across 40 countries, they offer unparalleled opportunities for professional development within a truly multicultural setting. Employees benefit from a supportive leadership style that encourages knowledge sharing and continuous learning through structured training programmes. The company places strong emphasis on flexibility—offering adaptable working arrangements that promote work-life balance—while fostering an inclusive culture where every team member’s contribution is valued. By joining this team in Bangkok, you become part of a mission-driven community committed not only to operational excellence but also to making a positive difference in the lives of students worldwide.

What's next:

If you are ready to take your web operations expertise to the next level within an inspiring global environment, this is your chance!

Apply today by clicking on the link provided—your next career move awaits.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551