Area Operation Director (Financial Services)

An exciting Area Operation Director (Financial Services) (x 1 vacancy) job has just become available at one of the growin retail financial services based in Bangkok. Reporting directly to the Managing Director this is a role for a Operation Manager, Head of Operation who is a leader in their field.

Area Operations Director – Financial Services

Salary: Competitive and based on experience

Location: Bangkok

Keywords: customer journey, service excellence, team setup, expansion planning, collaborative leadership, operational strategy, growth forecasting, online to offline integration, after sales service, cross-functional teamwork

A leading financial services organisation in Bangkok is seeking an Area Operations Director to play a pivotal role in transforming the customer experience across both online and offline channels. This position offers you the opportunity to design and implement standard operating procedures that will elevate every aspect of the customer journey, from initial greeting through to after-sales support. You will be instrumental in shaping the future of the business by overseeing expansion plans and collaborating closely with leasing and legal teams.

• Play a key role in designing and executing operational strategies that enhance customer satisfaction throughout their journey, especially as they transition from online engagement to offline experiences.
• Collaborate with cross-functional teams including leasing and legal departments to forecast growth, oversee expansion plans, and ensure seamless integration of new operational processes.
• Lead the setup and development of a brand-new operations team, fostering a culture of service excellence, collaboration, and continuous improvement within a supportive organisational framework.

What you'll do:

As Area Operations Director – Financial Services, you will be entrusted with shaping the operational landscape of a forward-thinking organisation. Your day-to-day responsibilities will centre around creating robust frameworks that guide staff in delivering memorable customer experiences. By establishing clear procedures and nurturing talent within your newly formed team, you will ensure that every client receives attentive care from their first interaction through post-sale follow-up. Success in this role hinges on your ability to collaborate effectively with other departments, anticipate future needs through careful analysis, and foster an environment where everyone feels empowered to contribute ideas for improvement. Your commitment to service excellence will set new benchmarks for quality across all branches.

• Design comprehensive standard operating procedures aimed at uplifting every stage of the customer journey, ensuring seamless transitions between online and offline touchpoints.
• Implement initiatives to improve customer service standards, focusing on warm greetings, exceptional service delivery, and attentive after-sales support.
• Work collaboratively with leasing and legal teams to oversee operational aspects of expansion plans, ensuring all regulatory requirements are met while supporting business growth.
• Forecast future growth opportunities by analysing market trends and internal data, providing actionable insights for strategic decision-making.
• Set up and lead a new operations team dedicated to delivering outstanding customer experiences across multiple locations.
• Monitor performance metrics related to customer satisfaction and operational efficiency, using feedback to drive continuous improvement initiatives.
• Develop training programmes for staff focused on enhancing interpersonal skills, empathy, and responsiveness in all customer interactions.
• Ensure compliance with company policies and industry regulations while maintaining high standards of service quality.
• Facilitate regular communication between departments to promote knowledge sharing and collaborative problem-solving.
• Champion a culture of inclusivity, teamwork, and mutual support within the operations function.

What you bring:

To excel as Area Operations Director – Financial Services, your background should reflect substantial expertise in operational management within financial services or related industries. Your approach combines analytical rigour with genuine compassion for both customers and colleagues. You bring hands-on experience guiding teams through periods of change—whether launching new branches or refining existing processes—and have demonstrated your capacity for building consensus across diverse groups.

• Proven experience in designing and implementing standard operating procedures within financial services or similar sectors.
• Demonstrated ability to uplift customer service standards through empathetic leadership and collaborative teamwork.
• Strong background in managing expansion projects involving cross-functional teams such as leasing and legal departments.
• Exceptional analytical skills for forecasting growth opportunities based on market trends and organisational data.
• Track record of successfully setting up new teams focused on operational excellence and customer satisfaction.
• Excellent interpersonal communication abilities with an emphasis on nurturing positive relationships among staff members.
• Experience developing training programmes that enhance emotional intelligence, responsiveness, and empathy in customer-facing roles.
• Thorough understanding of compliance requirements relevant to financial services operations.
• Ability to monitor performance metrics and translate feedback into actionable improvements for processes and people.
• Commitment to fostering an inclusive workplace culture built on trust, cooperation, and shared success.

What sets this company apart:

This organisation stands out for its unwavering commitment to putting customers first at every stage of their journey. With a reputation for fostering supportive leadership practices and prioritising employee wellbeing, it offers an environment where your contributions are valued and your professional growth is actively encouraged. Flexible working opportunities allow you to balance personal commitments while pursuing career advancement.

What's next:

If you are ready to take the next step in your career by shaping the future of customer experience in financial services, this is your moment—apply now!

Apply today by clicking on the link provided; join a team where your expertise will help redefine what great service looks like.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551