Guest Experience Manager – Dining Reservations

An exciting Guest Experience Manager – Dining Reservations (x 1 vacancy) job has just become available at one of the 4-5 stars hotel based in Bangkok. Reporting directly to the General Manager this is a role for a Reservation manager, customer service manager who is a leader in their field.

Guest Experience Manager – Dining Reservations

Salary: Competitive and based on experience

Location: Bangkok

Keywords: collaborative, supportive leadership, flexible working opportunities, inclusive, dependable, training opportunities, knowledgeable team, interpersonal skills, warm guest relations

A prestigious hospitality client in Bangkok is seeking a Guest Experience Manager – Dining Reservations to elevate the dining journey for every guest. This role offers you the chance to be at the heart of an acclaimed dining environment, where your commitment to exceptional service and your ability to foster warm, memorable guest experiences will be highly valued. You will work within a knowledgeable and supportive team, benefiting from ongoing training opportunities and a culture that celebrates inclusivity and collaboration.

• Join a respected hospitality leader in Bangkok, where your expertise in guest relations and reservations will be celebrated and nurtured through continuous professional development.
• Enjoy flexible working opportunities and collaborate with a dependable, inclusive team dedicated to delivering outstanding dining experiences for every guest.
• Be empowered to make a genuine impact on guest satisfaction by managing special requests, optimising reservations, and fostering repeat business through attentive follow-up.

What you'll do:

As Guest Experience Manager – Dining Reservations, you will play a pivotal role in shaping each guest’s impression from the moment they enquire about a table until after their meal concludes. Your day-to-day responsibilities will centre around managing the entire reservation process with precision while nurturing meaningful connections with guests. You’ll collaborate closely with both the front-of-house team and other departments to ensure every detail is attended to—whether it’s handling VIP bookings or orchestrating group events.

• Oversee all aspects of the dining reservation system, ensuring bookings are accurately recorded, confirmed, and updated promptly to guarantee a smooth guest experience.
• Respond thoughtfully to customer inquiries via phone, email, or online platforms regarding reservations, restaurant services, and special events, always prioritising warmth and professionalism.
• Build lasting relationships with guests by anticipating their needs and providing personalised service that enhances their overall dining experience; handle VIP reservations and special requests with meticulous care.
• Monitor reservation availability closely to maximise table turnover while balancing seating schedules for optimal restaurant capacity during peak hours.
• Work collaboratively with the front-of-house team to ensure seamless guest flow during busy periods, communicating preferences and special requests effectively across departments.
• Assist in coordinating reservations for special events, private dining occasions, or group bookings by ensuring all details are communicated clearly and executed flawlessly.
• Maintain online reservation systems with real-time updates and accuracy so guests can rely on dependable information when booking.
• Gather feedback from guests regarding their reservation experience and overall satisfaction; follow up post-dining to encourage repeat visits and address any concerns.
• Resolve any complaints or issues related to reservations or service efficiently and empathetically to maintain positive guest relations.
• Prepare detailed reports on reservation trends, guest preferences, activity levels, and satisfaction metrics for management review.

What you bring:

Your proven background in hospitality or customer-facing roles equips you perfectly for the Guest Experience Manager – Dining Reservations position. You bring not only technical proficiency with reservation systems but also an innate understanding of what makes guests feel welcome—empathy, patience, and genuine interest in their needs.

• Demonstrated experience of at least five years in customer service or similar roles within hospitality environments, ideally involving direct management of reservations or significant guest interaction.
• Bachelor’s degree in Hospitality Management or a related field is preferred but not essential if you bring equivalent practical experience.
• Exceptional interpersonal skills that enable you to connect warmly with guests from diverse backgrounds while maintaining clear communication across teams.
• Proven ability to resolve challenging situations calmly and empathetically so that every guest leaves satisfied regardless of initial concerns.
• Outstanding organisational skills with keen attention to detail; adept at juggling multiple reservations and requests simultaneously without compromising quality.
• Familiarity with digital reservation systems as well as the willingness and ability to learn new software tools quickly as technology evolves.
• Capacity for multitasking during busy dining hours while consistently delivering high standards of service under pressure.
• Professional appearance paired with a courteous demeanour that reflects positively on both yourself and the wider team.
• Commitment to collaborative teamwork; able to share knowledge generously while supporting colleagues’ growth through mentoring or informal training sessions.

What sets this company apart:

This esteemed hospitality organisation stands out for its unwavering dedication to providing unforgettable experiences in one of Bangkok’s most sought-after locations. Employees benefit from flexible working opportunities tailored around personal growth ambitions as well as generous access to training programmes designed for continual skill enhancement. The company’s culture is built upon principles of inclusivity—valuing each team member’s unique perspective—and encourages open collaboration across all departments.

What's next:

If you’re ready to make a meaningful difference in the world of luxury hospitality by creating memorable dining experiences for every guest, this is your moment—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551