Service Operation Manager - Auto Dealership

This role is pivotal in directing the After-sales team and managing the processes of the entire After-sales Department. The successful candidate will be instrumental in ensuring that every customer receives an excellent service experience, contributing to customer enthusiasm about the brand. This position offers a unique opportunity to exploit the After-sales market potential in line with the strategy of a leading automotive brand.

Service Operations Manager - Auto Dealership

Salary: Competitive and based on experience

Location: Bangkok

Keywords: Service Operations, Auto Dealership, Management, After-sales, Customer Satisfaction

Our client is seeking a Service Operations Manager for an Auto Dealership. This role is pivotal in directing the After sales team and managing the processes of the entire After-sales Department. The successful candidate will be instrumental in ensuring that every customer receives an excellent service experience, contributing to customer enthusiasm about the brand. This position offers a unique opportunity to exploit the After-sales market potential in line with the strategy of a leading automotive brand.

• Directing and motivating the After-sales team
• Ensuring achievement of throughput and service revenue targets
• Enhancing customer satisfaction through effective skills & competence

What you'll do:

As a Service Operations Manager in an Auto Dealership, your role will be multifaceted. You will be responsible for achieving service revenue targets through robust team management and strict adherence to processes. Your ability to meet key performance indicators across various departments will be crucial. You will plan, manage, and control the service budget on a monthly basis while looking for opportunities to increase operational efficiency. Your commitment to enhancing customer satisfaction while maintaining profitability will be paramount. Monitoring customer satisfaction on a weekly basis and implementing improvements will be part of your routine tasks. You will also handle all aspects of customer complaints, providing resolutions where necessary. Your role will also involve nurturing your personal development needs in line with business requirements.

• Achieve service revenue target through strong team management and process adherence
• Meet key performance indicators for the service, workshop, and parts departments
• Plan, manage, and control the service budget, reviewing monthly
• Increase efficiency of the Aftersales operation and vehicle throughputs
• Sustain, retain, and enhance levels of customer satisfaction while maintaining profitability
• Monitor Customer Satisfaction weekly, implementing improvements for consistent future enhancement
• Administer all aspects of customer complaints, assisting customers to find resolutions
• Provide effective skills & competence within the After-sales service team to resolve technical problems
• Take ownership for personal development needs in anticipation of Business requirements

What you bring:

As a Service Operations Manager - Auto Dealership, you bring a wealth of knowledge and experience to this role. Your strong understanding of basic automotive techniques related to repair and servicing of automobiles sets you apart. Your previous experience in workshop management or technical service is highly advantageous. Your familiarity with Dealer Management systems is essential for this role. Your ability to multitask coupled with excellent communication skills will be key to your success. Being a Thai national with a Bachelor's degree and 8-10 years of work experience in the automotive industry is preferred.

• Strong understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in workshop management; technical service experience would be advantageous
• Experienced with Dealer Management systems
• Ability to multitask with excellent communication skills
• Thai nationality with Bachelor's degree
• Preferred: 8-10 years of work experience in the automotive industry

What sets this company apart:

Our client is a leading player in the automotive industry, known for their commitment to customer satisfaction and service excellence. They offer a supportive and inclusive work environment that values the contribution of each team member. Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends. They also offer a comprehensive benefits package, including provident fund contributions, group insurance, dental fee coverage, vacation leaves, annual salary review, vaccination, annual checkup, and special interest for housing loan.

What's next:

Ready to steer your career towards success? Apply now!

Apply Today by clicking on the link.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551