Head of Retail Operations

An exciting Head of Retail Operations (x 1 vacancy) job has just become available at one of the lifestyle retail based in Bangkok. Reporting directly to the General Manager this is a role for a Retail Director, Head of Retail who is a leader in their field.

Head of Retail Operations

Salary: Competitive and based on experience

Location: Bangkok, Phuket

Keywords: collaborative, supportive leadership, customer experience, service excellence, engagement, system development, store quality, sales consultancy, inclusive, dependable

A leading retail organisation is seeking a Head of Retail Operations to join their team in Bangkok and Phuket. This role offers an exciting opportunity for you to shape the future of retail service excellence by building robust systems, enhancing customer experiences, and nurturing a culture of engagement across multiple locations. You will be instrumental in developing tools and guidelines that ensure consistent store quality, while also fostering a supportive environment where every team member feels motivated and valued.

• You will have the chance to build and refine operational systems that directly influence service excellence and customer satisfaction, ensuring every store meets high standards.
• This role empowers you to motivate and engage staff at all levels, transforming slow performers into enthusiastic contributors through communal support and shared goals.
• You will be able to implement new concepts in customer service, leveraging your product knowledge to create memorable experiences while increasing sales conversion rates across the retail network.

What you'll do:

As Head of Retail Operations, you will play a pivotal role in shaping how stores operate day-to-day across Bangkok and Phuket. Your focus will be on building systems that support service excellence—developing tools and guidelines that empower staff to deliver outstanding customer experiences. You’ll spend time engaging with teams at each location, motivating individuals through communal activities and nurturing their growth as dependable sales consultants. By implementing clear standards for store quality and cleanliness, you’ll ensure every environment is welcoming. Your daily routine involves monitoring sales performance, sharing product knowledge generously, facilitating training sessions on empathy and communication, and collaborating with managers to drive continuous improvement. Success in this role means creating an inclusive atmosphere where every team member feels supported, customers leave satisfied, and operational processes run smoothly.

• You will develop and implement strategies to improve the quality of people within the retail teams, focusing on motivating staff and building engagement especially among those who may need additional support.
• You will design and execute initiatives aimed at elevating the customer experience, ensuring every interaction is pleasant, empathetic, and tailored to individual needs.
• You will lead the transformation of customer service concepts, introducing new approaches that foster connection and trust between staff and customers.
• You will establish clear store guidelines related to cleanliness and overall store quality, creating systems and standard operating procedures that are easy for everyone to follow.
• You will monitor sales performance closely, identifying opportunities to increase conversion rates through collaborative coaching and nurturing sales consultancy skills among staff.
• You will share your expertise in product knowledge with team members, helping them feel confident when advising customers and supporting their professional growth.
• You will work together with store managers to ensure compliance with operational standards while encouraging feedback from all levels for continuous improvement.
• You will facilitate regular training sessions focused on interpersonal skills, empathy, and effective communication to strengthen relationships within the team.
• You will oversee the implementation of tools that streamline operations, making it easier for staff to deliver excellent service consistently.
• You will collaborate with other departments to align retail operations with broader organisational goals, ensuring a unified approach to achieving success.

What you bring:

The ideal candidate for Head of Retail Operations brings extensive experience managing retail environments across multiple locations. You possess a unique blend of technical know-how—such as system development—and soft skills like empathy, kindness, and collaboration. Your background includes motivating teams through communal activities rather than competition; you understand how important it is for every member to feel valued regardless of their current performance level. You have demonstrated success in elevating customer experiences by sharing your product knowledge generously with others.

• Your proven experience in retail operations management enables you to understand the complexities of multi-location environments while maintaining a warm approach towards colleagues.
• Your ability to motivate teams through collaborative engagement ensures even slow performers feel included and supported in their growth journey.
• Your strong interpersonal skills allow you to connect with both staff and customers on an emotional level, fostering loyalty and trust throughout the organisation.
• Your deep knowledge of products equips you to train others effectively so they can confidently advise customers with compassion.
• Your commitment to improving customer experience drives you to seek out new ways of delivering service excellence using gentle guidance rather than forceful direction.
• Your familiarity with designing systems or standard operating procedures helps create clear guidelines that everyone can follow without confusion or stress.
• Your sensitivity towards diverse backgrounds makes you an advocate for inclusive practices within retail operations.
• Your willingness to commute between Bangkok and Phuket demonstrates your dependability in supporting stores wherever needed.
• Your experience in nurturing sales consultancy skills among staff allows you to increase conversion rates through considerate coaching rather than aggressive tactics.
• Your openness to feedback ensures continuous improvement by listening carefully to suggestions from all levels within the organisation.

What sets this company apart:

This organisation stands out for its commitment to creating supportive networks where every employee feels empowered by communal values. The company prioritises flexible working opportunities so you can balance professional responsibilities with personal needs. Training programmes are designed not only around technical skills but also interpersonal development—ensuring everyone has access to resources that help them grow emotionally as well as professionally. Leadership here is known for being approachable; managers encourage open dialogue so ideas can be shared freely across departments. The company’s dedication to inclusivity means under-represented groups are welcomed warmly into the team. With generous pension contributions available alongside ongoing learning opportunities, this is a place where your career can flourish within a caring community dedicated to service excellence.

What's next:

If you’re ready to nurture teams, enhance customer experiences, and build lasting systems for retail success—this is your moment!

Apply today by clicking on the link provided.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551