Customer Development Leader

An exciting Custom Development Leader (x1 vacancy) job has just become available at one of the most respected FMCG firm based in Thailand. Reporting directly to General Manager, this is a role for a Customer Development Leader who is a leader in their field.

About the Customer Development Manager Role:

Due to excellent results and future expansion plans, the Customer Development Leader will mentor, develop and manage the vet channel sales team members and sales processes in territory in accordance with the company’s annual business plans and priorities. Increase sales, profits and market share in territory by providing a motivated, effective and professional sales force. Ensure the effective use and roll-out of 6 Steps to Win selling techniques through field mentor and ride-widths. Execute sales promotions and marketing programs through your team to achieve revenue and expenditure budgets. Work with Commercial Manager to lead key wholesaler relationships, channel development opportunities and category management in your area.

The salary range of this role is THB 150k - 200K per month + provident fund + allowance.

Key Responsibilities:

• Responsible for achieving strategic objectives per customer - i.e. NR, Gross Margin, Trade Spend and 4P
• Ensure team plans activities to improve contact with stores showing most potential for nutritional business development and implement annual business development plans for specified stores through team
• Ensure compliance by team with all administrative policies and procedures, such as call reporting, contact management, expense management, car policy, and code of conduct
• Ensure delivery of sales and promotional objectives and KPI’s for wholesalers as advised by Commercial Manager. Ensure strong partnerships with pet wholesalers to achieve strong support for company's sales, distribution and new product plans. Ensure timely supply of sales data
• Implement plans to ensure optimised sales coverage and call frequency for the field team. Review and update classification of customer base at least annually implementing changes as appropriate
• Chips in to the Commercial channel planning with preparation of promotions and activities (internal)
• Build and manage critical path timelines for projects with clear accountabilities, dependencies, dates, milestones and review points using a project workflow tool
• Develop stage gate result specifications to ensure all achievements are achieved
• Identify risk and runs breakdowns in the commercial process
• Provide updates on project status to stakeholders – reports will include progress updates, issues, proposed solutions and project schedule updates
• Operate administration tasks such as collecting, integrating and analysing data to support commercial or stakeholder decisions

To succeed in this role, you must have at least three years' experience in FMCG sales & key account management.

Key Requirements:

• Bachelor’s Degree. A MBA degree is a plus
• Sales management experience in animal health, pharmaceutical or other professional environment
• Field management, strategic sales planning and execution experience. Four to six years of experience in leading sales team
• Experience & understanding of veterinary and pet industry
• Good commend of English
• Proficient digital literacy in Microsoft Office and Lotus Notes
• Strong customer development skills
• Demonstrated ability to effectively run sales plan execution
• Ability to think strategically and to identify and resolve problems
• Ability to manage stressful situations effectively and maintain a positive demeanour
• Good interpersonal skills and excellent ability to influence others
• A growth oriented, entrepreneurial approach
• Ability to travel

This international FMCG firm needs no introduction and is recognised as the leader in their field of expertise. It is known for their good culture and top notch training.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await for the right person in this exciting Customer Development Leader job.

Apply today or reach me to discuss for further detail at suhaida.basor@robertwalters.co.th or 02-3444-824.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551