Key skills: Trade Marketing, Channel Development, Customer Service, General Trade, Customer Operations, Cross-functional Integration, Performance Tracking, Sales Capability, Distributor Development
An exciting Customer Operation Director (x1 vacancy) opportunity has arisen.This role offers the opportunity to lead and mentor a team of 8 individuals, ensuring the effective integration of cross-functional activities which impact the ability to provide a high-quality customer experience. The successful candidate will be responsible for managing key customer management processes, tracking performance against operational metrics, and leading customer projects implementation. This position offers a hybrid of office/remote working, providing flexibility to suit your lifestyle.
- Lead a dynamic team of 8 individuals: Trade Marketing + Customer Service + Sales Capability
- Manage key customer management processes
- Hybrid of office/remote working
What you'll do:
Reporting directly to Country Head. As a Customer Operation Director - Thailand, you will play a pivotal role in shaping our client's customer experience. You will manage the integration of cross-functional activities, ensuring that all operations run smoothly and effectively. Your responsibilities will include leading the operational delivery of key customer management processes such as Lead to Contract (L2C), Order to Cash (O2C), Rebates management, Offer and Contract management, and Customer Service Agreement. You will also be tasked with tracking performance against key operational metrics, driving continuous improvement across all areas. Your role will involve cooperating with cross-functional teams to ensure that solutions are developed and sales & customer support activities are delivered according to plan.
Competitive salary, allowances, and bonuses are included in the package for this role.
- Manage the effective integration of cross-functional activities impacting customer experience
- Lead the operational delivery of key customer management processes
- Track performance against key operational metrics and drive continuous improvement
- Support tender/offer preparation for new customers and customer renewals
- Cooperate with cross-functional teams to ensure solutions are developed and sales & customer support activities are delivered according to plan
- Evaluate the effectiveness of channel support programs to ensure relevancy and delivery of MWBs
What you bring:
The ideal candidate for the Customer Operation Director role brings a wealth of skills and experience. You possess strong analytical thinking abilities, coupled with expertise in business process improvement. Your commercial acumen is complemented by a focus on customer-centric thinking, enabling you to deliver exceptional results. Excellent communication skills are essential in this role, along with an ability to manage conflict effectively. You bring creativity and innovation to problem-solving, always looking for ways to improve processes and outcomes. Experience in handling customer enquiries and improving customer experience is crucial, as is digital fluency and an understanding of workload prioritisation.
- Strong analytical thinking and business process improvement skills
- Commercial acumen with a focus on customer-centric thinking
- Excellent communication skills with an ability to manage conflict effectively
- Creativity and innovation in problem-solving
- Experience in handling customer enquiries and improving customer experience
- Digital fluency with an understanding of workload prioritisation
What sets this company apart:
Our client is committed to fostering an inclusive environment in which everyone is respected and treated fairly. They believe that their team is strengthened by diversity and offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! They ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
What's next:
Ready for a rewarding challenge? Apply now!
Apply Today by clicking on the link!
Due to the high volume of applications, our team will only be in touch if your application is shortlisted.
Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551
