APAC Key Account Manager - Beverage

Keywords: collaborative, relationship-building, customer satisfaction, supportive leadership, inclusive team environment, flexible working opportunities, project coordinator, project manager, key account manager, beverage, APAC, regional experience, B2B sales, Sales, FMCG, stakeholder management

A leading organisation in the beverage and consumer goods sector is seeking a dedicated Key Account Manager to oversee the Key Account for the APAC region, based in Bangkok.

• Play a pivotal role in managing key accounts across the APAC region with a focus on customer satisfaction and long-term partnership development.
• Benefit from a supportive leadership team that values your input and encourages professional growth through ongoing training opportunities.
• Enjoy flexible working arrangements in a collaborative environment that prioritises teamwork, open communication, and shared success.

What you'll do:

As a Key Account Manager – APAC Region, you will be entrusted with nurturing relationships with major clients while ensuring their satisfaction remains at the forefront of every interaction.

• Ensure the highest level of satisfaction for IOS Key account customers throughout the APAC region by consistently monitoring their needs and concerns.
• Coordinate closely with technical teams and project managers to resolve pending issues efficiently until final agreement is reached.
• Monitor complaint processing status within your scope to ensure timely resolution and maintain trust with customers.
• Support the regional services project management team by conducting customer visits for recording or clarifying requirements when necessary.
• Alert and escalate internal issues or concerns promptly to ensure swift action and effective problem-solving.
• Monitor all customer concerns diligently to identify trends and proactively address potential challenges.
• Lead weekly reviews of gap lists between the organisation and customers to foster transparency and continuous improvement.
• Facilitate clear communication processes and workflows between customers and IOS organisations to ensure alignment on expectations.
• Oversee scorecard-related matters for new machines and after-sales topics, leading corresponding actions to enhance service quality.
• Collaborate with cross-functional teams to drive initiatives that strengthen relationships with key accounts.

What you bring:

Your background as a Key Account Manager – APAC Region will demonstrate substantial experience within fast-moving consumer goods environments, particularly those involving beverages or similar products.

• Bachelor’s degree in Business Administration, Marketing, Commerce or a related field is required for this position.
• At least five years of experience in Key Account Management or Sales within the FMCG industry, ideally focusing on beverages or consumer goods.
• Proven negotiation skills coupled with a talent for relationship-building across senior stakeholders and cross-functional teams.
• Exceptional communication abilities in English are essential for engaging diverse clients across the region.
• Willingness to travel extensively throughout the APAC region as business needs dictate.
• Readiness to work in the Bangna area of Bangkok as part of a committed regional team.

What sets this company apart:

This organisation stands out for its unwavering commitment to customer satisfaction and its reputation as a trusted partner within the beverage sector across Asia Pacific. Employees benefit from an inclusive culture where teamwork is celebrated, ideas are welcomed from all levels, and supportive leadership guides personal development. Flexible working opportunities allow you to balance professional responsibilities with personal priorities while generous training programmes ensure you continue growing your expertise. The company’s dedication to open communication fosters an environment where everyone feels valued—making it an exceptional place for those who thrive on connection, collaboration, and making meaningful contributions within their field.

What's next:

If you are passionate about building lasting relationships in a collaborative setting where your efforts truly matter, this is your chance to join an outstanding team—apply now!

Apply today by clicking on the link provided via the online form.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551