Customer Insight Manager

An exciting Customer Insight Manager (x 1 vacancy) job has just become available at top retailer based in Bangkok. Reporting directly to the Senior Manager, this is a role for a marketer who is a leader in their field.

About the Customer Insight Manager Role:

The Customer Insight Manager provides critical analysis in support of strategic business and product initiatives with our mission to improve customer engagement and loyalty. The salary range for this role is THB 100k - 140k + fixed bonus + provident fund + insurance.

Key Responsibilities:

• Communicate with internal clients to understand and document the business objectives
• Select the most appropriate research methodology and techniques, as well as vendors
• Design qualitative and quantitative research plans answering the business objectives, and communicate back to internal clients
• Work closely with all vendors with the detailed brief, all internal key stakeholders for each project ensuring the successful execution of all processes
• Interpret data, sharing the reports, and making sure all the recommendation from agencies or from own interpretations are actionable insight
• Follow up the result with internal clients for those actionable insights to be implement or looking after the next steps
• Other assignments as deem appropriate

To succeed in this role, you must have strong analytic skills with experience in statistical modelling and analysis.

Key Requirements:

• Bachelors or advanced degree in any field
• A minimum three to seven years of working experiences with at least three years of customer research experiences
• Exceptional written and oral communication abilities
• Proficient with Excel, PowerPoint
• Be bold and enjoy working with new initiative and innovative idea to get the customer data
• Enjoy working with people from different departments

This company is much more than retailer and is anything but traditional. They have the people and ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of business and autonomy to drive your career forward all adds up to a great place to work.

If you are looking for a new challenge, this is the role for you.

Apply today to discuss this new opportunity.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551