HR Director (Food Retail)

A leading food retail organisation in Bangkok is seeking a Human Resources Director to drive the next phase of its ambitious expansion. This is an exceptional opportunity for you to play a pivotal role in shaping the future of a well-established franchise, as they look to open new branches and elevate operational standards across their bakery stores.

Keywords: food retail experience, franchise growth, branch expansion, high standards, bakery operations, central kitchen management, cashier oversight, collaborative leadership, supportive workplace, training opportunities

A leading food retail organisation in Bangkok is seeking a Human Resources Director to drive the next phase of its ambitious expansion. This is an exceptional opportunity for you to play a pivotal role in shaping the future of a well-established franchise, as they look to open new branches and elevate operational standards across their bakery stores. The company is committed to maintaining excellence in every aspect of its business, from central kitchen operations to cashier management, and values your expertise in fostering a supportive, inclusive, and collaborative environment. You will report directly to either the Chief Financial Officer or Chief Retail Officer, ensuring your strategic input is valued at the highest level. If you are passionate about nurturing teams, setting industry-leading standards, and supporting organisational growth, this position offers flexible working opportunities and ongoing training to help you thrive.

• Join a respected food retail brand with plans for significant branch expansion throughout Bangkok this year, offering you the chance to make a lasting impact on the company's growth trajectory.
• Work closely with senior leadership, reporting directly to either the CFO or Chief Retail Officer, ensuring your insights and recommendations shape key business decisions.
• Benefit from a culture that prioritises collaboration, inclusivity, and professional development through flexible working arrangements and comprehensive training programmes.

What you'll do:

As Human Resources Director – Food Retail Expansion, you will be instrumental in driving the company’s ambitious plans for opening new branches throughout Bangkok. Your day-to-day responsibilities will centre around building strong teams for each outlet, designing impactful training programmes for bakery staff and cashiers, and collaborating closely with senior leaders to ensure HR strategies are fully aligned with business goals. You will nurture a positive work environment where employees feel supported and empowered to deliver outstanding service. By championing best practices in recruitment, performance management, and compliance, you will help maintain high standards across all locations while supporting ongoing growth.

• Develop and implement HR strategies that support the rapid expansion of new branches within the food retail sector, ensuring all locations uphold the highest operational standards.
• Collaborate with senior executives to align human resources initiatives with overall business objectives, particularly focusing on franchise growth and bakery store performance.
• Oversee recruitment processes for new stores, ensuring that each team member embodies the organisation’s commitment to quality and customer service.
• Design and deliver training programmes tailored for bakery staff, central kitchen teams, and cashiers to promote consistency and excellence across all outlets.
• Establish robust performance management systems that encourage continuous improvement while recognising individual contributions within a supportive framework.
• Manage employee relations with empathy and fairness, fostering an inclusive workplace where everyone feels valued and motivated to succeed.
• Ensure compliance with local labour laws and food industry regulations by regularly reviewing policies and procedures for all branches.
• Support managers in developing effective onboarding experiences for new hires so they quickly integrate into the company’s collaborative culture.
• Champion diversity and inclusion initiatives that strengthen team cohesion and reflect the organisation’s values in every store location.
• Monitor workforce planning needs as new branches open, adapting HR practices to meet evolving operational requirements.

What you bring:

Your background as a Human Resources Director – Food Retail Expansion will include substantial experience within food retail or franchising environments where you have played a key role in scaling operations. You will bring deep knowledge of how to recruit talented individuals who share the company’s values, design engaging training programmes tailored for bakery staff and cashiers, and create policies that foster inclusivity. Your proven track record in maintaining high standards will be complemented by your ability to communicate effectively across departments. You will demonstrate empathy when managing employee relations issues while always striving for fairness. Your understanding of regulatory requirements ensures compliance at every stage of expansion. Above all, your commitment to nurturing teams will help drive both individual development and organisational success.

• Demonstrated experience in human resources management within the food retail or franchising sector, ideally with direct involvement in multi-branch expansion projects.
• Proven ability to set and maintain high operational standards in fast-paced environments such as bakery stores or central kitchens.
• Strong interpersonal skills that enable you to build trust-based relationships with staff at all levels while promoting teamwork and collaboration.
• Expertise in designing training programmes that enhance employee skills and foster a culture of continuous learning across diverse teams.
• Comprehensive understanding of local labour laws and food industry regulations relevant to retail operations in Bangkok.
• Experience managing recruitment processes for large-scale hiring initiatives associated with new store openings.
• Ability to develop inclusive policies that support diversity while creating a welcoming atmosphere for all employees.
• Track record of implementing effective performance management systems that recognise achievement and encourage personal growth within teams.
• Excellent communication skills for liaising between senior leadership and frontline staff, ensuring clear alignment on organisational priorities.
• Commitment to upholding ethical standards in every aspect of HR practice while supporting both individual wellbeing and collective success.

What sets this company apart:

This organisation stands out as one of Bangkok’s most respected food retail brands due to its unwavering commitment to quality, customer satisfaction, and employee wellbeing. With ambitious plans for expanding its network of bakery stores this year, it offers you the chance to contribute meaningfully during an exciting period of growth. The company fosters an inclusive culture where collaboration is encouraged at every level—from central kitchen operations through cashier management—ensuring everyone feels connected to shared goals. Flexible working opportunities allow you to balance professional ambitions with personal commitments while generous training programmes support your ongoing development. Senior leaders value your input; reporting lines are designed so your expertise helps shape strategic decisions. By joining this team, you become part of an organisation dedicated not only to business success but also to creating a supportive environment where people can flourish together.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551