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HRBP Manager
The HRBP Manager – Retail Operations acts as a strategic partner to Retail Operations leaders, ensuring that people strategies directly support store performance, operational excellence, and customer satisfaction.
Key Responsibilities :
- Strategic HR Partnership: Serve as the primary HR partner for Retail Directors and Operations leaders, aligning people strategies with business priorities like service excellence, productivity, and sales growth.
- Workforce Planning & Analytics: Lead national/cluster-level workforce planning, succession pipeline development, and provide data-driven insights (turnover, productivity, engagement) to guide leadership decisions.
- Culture & Employee Experience: Champion retail culture and drive nationwide engagement programs to enhance morale, wellbeing, and customer-centric behaviors.
- Leadership Development: Build leadership capability for Store Managers and Area Managers through coaching, performance dialogues, and structured development journeys.
- Talent Acquisition & Pipeline: Define recruitment strategies for frontline and technical roles, strengthen talent pipelines, and oversee employer branding and onboarding consistency.
- Capability Development & Performance Management: Establish role-based capability standards, implement training programs, and ensure fair and calibrated performance management across clusters.
- Employee Relations & Compliance: Manage escalated ER cases, enforce compliance with Thai labor law, and implement risk-mitigation protocols for store environments.
- Rewards & Cost Optimization: Analyze compensation competitiveness, recommend incentive frameworks, and monitor labor cost ratios to support operational cost efficiency.
- Safety & Risk Management: Collaborate with Operations on proactive safety measures and misconduct prevention to minimize people-related risks.
- Continuous Improvement: Drive initiatives to enhance sales competencies, technical skills, and customer interaction behaviors across the retail network.
Key Requirement :
- Thai Nationality
- Strong HR Business Partner background with extensive experience in field and retail operations.
- Skilled in conducting store visits, resolving urgent manpower challenges, managing frontline employee relations cases, and ensuring service-level agreements are met.
- Proven ability to manage a workforce of 700+ employees across multiple retail locations.
- Adept at collaborating with Area Managers, Store Managers, and remote teams while supporting high-volume recruitment needs.
- Balanced approach combining strategic planning and hands-on execution—capable of designing workforce plans while addressing on-ground operational issues.
- Expertise in workforce planning and manpower cost optimization.
- Data-driven mindset, leveraging HR analytics (turnover, productivity, readiness) to influence leadership decisions.
Due to the high volume of applications, our team will only be in touch if your application is shortlisted.
Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551
About the job
Contract Type: Perm
Specialism: Human Resources
Focus: HR Generalist
Industry: Human Resources and Personnel
Salary: THB100000 - THB130000 per month + Group Insurance, Variable Bonus
Workplace Type: On-site
Experience Level: Mid Management
Language: English - Professional Working
Location: Pathum Thani Province
FULL_TIMEJob Reference: U94ZJS-E0D38903
Date posted: 12 December 2025
Consultant: Rungrin Ekkamongul
pathum-thani-province human-resources/hr-generalist 2025-12-12 2026-02-10 human-resources-and-personnel pathumthani TH THB 100000 130000 130000 MONTH Robert Walters https://www.robertwalters.co.th https://www.robertwalters.co.th/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true