PMO & Client Excellence Executive - Services Provider

An exciting opportunity has opened up for PMO & Client Excellence Executive - Services Provider. If you're looking to advance your career in a positive and supportive work environment, don’t miss this opportunity!

PMO & Client Excellence Executive - Services Provider

Salary: 60,000-70,000 THB

Location: Bangkok

Keywords: collaborative, client retention, strategic initiatives, project governance, performance tracking, operational delivery, client satisfaction, supportive leadership, inclusive environment, flexible working opportunities

A leading services provider in Bangkok is seeking a Project Management Office and Client Excellence Executive to champion the execution of strategic initiatives while nurturing client relationships and enhancing overall experience. This pivotal role bridges leadership and operations, ensuring seamless alignment between business strategy, operational excellence, and client outcomes. You will be instrumental in driving project governance, performance tracking, and fostering a culture of collaboration that supports effective decision-making and strengthens client retention. The organisation offers flexible working opportunities, generous pension contributions, and ongoing training to support your professional growth. If you are passionate about making a tangible impact on both internal teams and valued clients, this opportunity promises a rewarding career path within an inclusive and supportive environment.

• You will play a key role in connecting leadership with operational teams to ensure business strategies translate into exceptional client outcomes, supporting both organisational goals and individual development.
• The organisation is committed to providing flexible working opportunities, generous pension contributions, and continuous training programmes to help you grow professionally while maintaining work-life balance.
• This position offers the chance to make a meaningful difference by improving execution discipline, enhancing client satisfaction, and contributing to a collaborative workplace where your input is valued.

What you'll do:

• Drive the execution of strategic initiatives across the organisation by collaborating closely with leadership and operational teams to ensure objectives are met efficiently.
• Strengthen client retention by proactively managing relationships, understanding their needs, and delivering tailored solutions that enhance their experience.
• Establish robust project governance frameworks that enable consistent performance tracking and transparent reporting for all ongoing projects.
• Align business strategy with operational delivery by facilitating communication between departments and ensuring everyone is working towards shared goals.
• Act as a key interface between leadership and operations, supporting effective decision-making through insightful analysis and clear communication.
• Monitor project progress against established benchmarks, identifying areas for improvement and implementing corrective actions when necessary.
• Enhance execution discipline by developing processes that promote accountability, ownership, and timely completion of tasks across multiple priorities.
• Champion client satisfaction by gathering feedback, addressing concerns promptly, and continuously seeking ways to improve service quality.
• Facilitate meetings and workshops that bring together stakeholders from various functions to foster collaboration and drive consensus on important issues.
• Support the development of best practices in project management and client excellence by sharing knowledge, mentoring colleagues, and promoting a culture of continuous improvement.

What you bring:

To excel as the Project Management Office and Client Excellence Executive, your background should reflect substantial experience in managing projects or client-focused initiatives within service-driven environments. Your skill set includes strategic planning capabilities that enable you to see the bigger picture while executing detailed action plans. You bring strong relationship-building abilities that foster trust among clients as well as colleagues at every level. Your analytical approach ensures data-driven decision-making supported by thorough performance tracking. Ownership of tasks comes naturally; you are known for following through reliably on commitments. Facilitation skills are essential—your talent for guiding discussions helps achieve consensus even when navigating complex challenges. Communication is one of your strengths; you express ideas clearly while listening attentively to others’ perspectives. Working independently suits you well; you thrive when entrusted with responsibility across multiple projects simultaneously. Adaptability is key—you remain composed amid shifting priorities or unexpected developments. Collaboration defines your style; sharing insights freely contributes positively to team dynamics. Ideally, your previous roles have involved project management or client excellence within service providers.

• Strategic thinking combined with proven execution capability enables you to translate vision into actionable plans that deliver measurable results.
• Exceptional stakeholder management skills allow you to build trust-based relationships with clients as well as internal teams across all levels of the organisation.
• An analytical mindset paired with meticulous attention to detail ensures accurate performance tracking and insightful reporting on project progress.
• High ownership and accountability mean you consistently follow through on commitments while taking responsibility for outcomes.
• Strong facilitation abilities empower you to lead meetings effectively, influence decisions constructively, and communicate complex information clearly.
• Excellent interpersonal communication skills help you connect with diverse groups of people in a polite, empathetic manner that fosters cooperation.
• Ability to work independently demonstrates your dependability when managing multiple priorities without constant supervision or direction.
• Adaptability in dynamic environments allows you to respond positively to change while maintaining focus on achieving shared goals.
• Collaborative approach means you actively seek input from others, share knowledge generously, and support team members in reaching collective targets.
• Experience in project management or client excellence roles within service-oriented organisations is highly desirable for this position.
• Fluent in Thai and English

What's next:

If you are ready to make a meaningful impact by connecting strategy with operational excellence while nurturing valuable client relationships in an inclusive setting—this is your moment!

Apply today by clicking on the link provided below.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551