Operations Manager - Wellness

Operations Manager - Wellness Salary: Competitive and based on experience Location: Bangkok

What you'll do:

• Oversee the operational delivery of all wellness and spa properties, ensuring sales targets, profitability goals, guest satisfaction scores, and operational KPIs are consistently achieved across all locations.
• Continuously monitor property performance by identifying opportunities for revenue growth, cost optimisation, and service enhancement while implementing best practices throughout.
• Adapt operational strategies for international spa management to align with local cultural nuances while maintaining global brand standards.
• Lead seamless pre-opening activities for new spa properties worldwide, including feasibility studies, concept development, procurement processes, team recruitment, and training initiatives.
• Mentor spa managers and their teams by fostering a culture of accountability, emotional intelligence, continuous improvement, and exceptional guest service.
• Drive talent development plans through coaching programmes and succession planning for key positions within the organisation.
• Analyse financial performance at each property by supporting pricing strategies, promotions, revenue management initiatives, budgeting, forecasting, and preparing actionable reports for senior leadership.
• Champion innovative guest experiences that blend Eastern wellness philosophies with contemporary sensorial rituals while overseeing feedback systems for ongoing improvement.
• Collaborate with Marketing, Training & Development, and other departments to support operational goals and enhance guest engagement strategies.
• Build strong relationships with internal and external stakeholders to ensure alignment on global operational success.

What you bring:

• More than ten years’ experience managing multi-unit spa or luxury hospitality operations with proven oversight of international properties.
• Demonstrated history of driving sales growth, profitability improvements, and high levels of guest satisfaction across multiple locations.
• Exceptional financial acumen encompassing budgeting processes, forecasting accuracy, cost management techniques, and performance analysis capabilities.
• Inspiring people leader who excels at developing talent through coaching programmes and effective performance management systems.
• Deep cultural awareness enabling you to adapt your approach when working with diverse teams in various markets around the world.
• Outstanding project management abilities allowing you to coordinate complex initiatives simultaneously without compromising quality or timelines.
• Fluency in both Thai and English is essential; proficiency in additional languages would be considered an advantage.
• Advanced proficiency in MS Office applications as well as reporting tools; confident communicator able to deliver compelling presentations to stakeholders at all levels.
• Willingness—and ability—to travel frequently in order to oversee international operations and support new projects as required.
• Certification in spa management, wellness disciplines or hospitality-related fields is highly desirable.

What sets this company apart:

This client stands out as a true pioneer within the global wellness industry—renowned for blending time-honoured Eastern traditions with cutting-edge sensorial experiences that delight guests from all walks of life. Their commitment to operational excellence is matched only by their dedication to creating inclusive workplaces where everyone feels empowered to contribute ideas. Employees benefit from flexible working arrangements designed around personal wellbeing as much as professional achievement. The company invests heavily in ongoing training opportunities so that every team member can continue growing their skills over time. International exposure is encouraged through frequent travel assignments which allow staff members to immerse themselves in new cultures while expanding their professional networks. Above all else this organisation values kindness collaboration loyalty—and believes that success comes from supporting one another every step along the journey.

What's next:

If you are ready to make a meaningful impact on the world of luxury wellness operations we invite you to take the next step in your career journey today!

Apply today by clicking on the link provided—we look forward to connecting with compassionate leaders like you who are eager to shape unforgettable guest experiences worldwide.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551